Remote Hands

When your business is in a different city or even country than your IT infrastructure, local support is essential. When you colocate at one of Leaseweb’s secure and advanced Data Centers, we offer Remote Hands to keep your business connected, maintained, and provisioned. 

Remote Hands Overview

Remote Hands cover the following activities:

• Removal, installation, and configuration of hardware components
• Testing of cabling for continuity and proper signalling
• Installing, replacing, removing, inventorying, and labelling of equipment
• Cassette exchange, storage, retrieval, and transport
• Power cycling equipment
• Visual verification to assist in troubleshooting
• Wiring of patch panels and equipment
• Routine diagnostics

Remote Hands The Netherlands

Remote Hands packages for The Netherlands are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Free phone support	All	Hours	24/7	24/7	24/7	24/7	24/7
Response time in hours	All	Hours	12	4	2	1	½
Engineer on-site in hours	All	Hours	12	6	4	2	2
Support minutes incl	All	Minutes	0	30	60	90	120
Additional support minutes package per 30min	NL	EUR	55	50	46	41	37
Support Hourly rate	NL	EUR	119	109	99	89	79
Price/Month	NL	EUR	0	85	160	320	650

Remote Hands Germany

Remote Hands packages for Germany are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	DE	EUR	55	50	46	41	37
Support Hourly rate outside of package	DE	EUR	119	109	99	89	79
Price/Month	DE	EUR	0	85	160	320	650

Remote Hands UK

Remote Hands packages for the UK are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	UK	GBP	66.5	62.5	57.5	53.5	48.5
Support Hourly rate outside of package	UK	GBP	146	136	126	116	106
Price/Month	UK	GBP	0	63	129	260	539

Remote Hands USA

Remote Hands packages for the USA are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	US	USD	68	64	59	55	50
Support Hourly rate outside of package	US	USD	149	139	129	119	109
Price/Month	US	USD	0	104	188	376	776

Remote Hands Australia

Remote Hands packages for Australia are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	AU	AUD	114	105	N/A	N/A	N/A
Support Hourly rate outside of package	AU	AUD	249	229	N/A	N/A	N/A
Price/Month	AU	AUD	0	209	N/A	N/A	N/A

Remote Hands Singapore

Remote Hands packages for Singapore are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	SG	SGD	86	81	77	72	68
Support Hourly rate outside of package	SG	SGD	187	177	167	157	147
Price/Month	SG	SGD	0	134	248	496	1016

Remote Hands Hong Kong

Remote Hands packages for Hong Kong are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	HK	HKD	481	436	391	N/A	N/A
Support Hourly rate outside of package	HK	HKD	1050	950	850	N/A	N/A
Price/Month	HK	HKD	0	829	1459	N/A	N/A

Remote Hands Japan

Remote Hands packages for Japan are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	JP	JPY	8700	7800	7125	N/A	N/A
Support Hourly rate outside of package	JP	JPY	19000	17000	15500	N/A	N/A
Price/Month	JP	JPY	0	13000	26000	N/A	N/A

Remote Hands Canada

Remote Hands packages for Canada are placed below:

Item	Country	Currency	Basic	Bronze	Silver	Gold	Platinum
Additional support minutes package per 30min	CA	CAD	91	87	83	78	73
Support Hourly rate outside of package	CA	CAD	199	189	179	169	159
Price/Month	CA	CAD	0	136	245	490	1009