Leaseweb Managed Kubernetes Availability Target
The monthly Availability of Leaseweb Managed Kubernetes Availability shall be as set forth in the table below (the “Leaseweb Managed Kubernetes Availability Target”).
| Leaseweb MANAGED KUBERNETES | Availability Target |
|---|---|
| Control plane | 99.95% |
| Worker Nodes | 99.95% |
Leaseweb Managed Kubernetes Services Availability Target is not met in case the following conditions are met:
- all connection requests to the applicable cluster’s Kubernetes endpoint fail after the cluster was successfully created;
- when the number of ready worker nodes is lower than the requested number by more than one (1) node, after the cluster was successfully created; and
- this situation lasts for five (5) or more consecutive minutes.
Read more about the terms and conditions on our website.
- Leaseweb makes commercially reasonable efforts to provide the Leaseweb Managed Kubernetes Availability Target of 99.95% on the Kubernetes control plane of the Leaseweb Managed Kubernetes Services. Leaseweb shall not be held liable for damages if this Service Level is not met. Leaseweb owns the management of the Kubernetes control plane, which is included in the Service Fees.
- Leaseweb will make commercially reasonable efforts to support the scalability of worker nodes. For the avoidance of doubt, the 99.95% the Leaseweb Managed Kubernetes Availability Target applies to the availability of existing worker nodes. Leaseweb shall not be held liable by Customer or any third parties for any damages resulting from an inability to provision additional worker nodes.
- Leaseweb Managed Kubernetes Availability Target does not apply to the accessibility of the Leaseweb Website, Customer Portal or API. the Leaseweb Managed Kubernetes Availability Target is also not applicable (i) when scheduled Maintenance occurs with a minimum of a seventy-two (72) hour notice, (ii) in case of an Excluded Event, or (iii) in case a time-critical update must be applied by Leaseweb.
- In the event that in any calendar month the Leaseweb Managed Kubernetes Availability Target is not met by Leaseweb Customer shall be eligible to receive a Service Credit (the “Leaseweb Managed Kubernetes Availability Credit”). Leaseweb Managed Kubernetes Availability Credit shall be equal to one (1) % of the Monthly Services Fees payable by Customer to Leaseweb for the Leaseweb Managed Kubernetes Services.
- The maximum total amount of Leaseweb Managed Kubernetes Availability Credits that Customer may be eligible to in a particular month, shall be limited to fifty (50)% of the Monthly Services Fees for the Leaseweb Managed Kubernetes Service payable by Customer to Leaseweb.
