Hello, how can we help you?
Knowledge Base
Here you can find all the information you need about our products and services
Frequently Asked Questions
Frequently Asked Questions
Products
How do I redirect domains?
Perform the following steps to redirect your domain from the Leaseweb Customer Portal:
1. Log in to your Customer Portal account and click Redirects under the Hosting drop-down menu…
How do I restart my server in rescue mode?
You can reboot your server in rescue mode if your operating system fails to boot or if you do not have access to your server anymore…
How can I access Plesk/FTP/FTPS credentials?
Leaseweb offers managed shared Web Hosting services. Currently, we have different platforms offering Linux Web Hosting and Windows Web Hosting. Both platforms are monitored 24/7 by our highly skilled Shared Hosting Operations team…
Where are the CDN POPs located?
Leaseweb CDN has been developed in-house by a pioneering team and launched in 2014. Since then, Leaseweb CDN has been expanding its reach globally to boost performance…
How do I install backup agent?
To start Acronis Backup on a machine (device), you need to install a backup agent. Every Acronis user can access the backup console, download the required agent, and install it on their machines in minutes…
Frequently Asked Questions
Support
After ordering a service with Leaseweb – Onboarding
It’s great to have you on board. Once you have ordered a service with Leaseweb, we’ll take care of the rest! Find out all the steps that will happen after you’ve placed an order…
How to remove blacklist?
A blacklist is a list containing all elements that are not automatically able to access a certain area…
How do I configure email settings?
How to configure email clients such as Microsoft Outlook, Apple Mail, or Mozilla Thunderbird with the settings shown…
Which SLA do I need?
Leaseweb’s SLAs guarantee additional security to your servers, and are particularly valuable for businesses that demand the highest levels of performance and uptime for their applications and websites…
How do I change payment method?
We send the invoice on the first of each month. Depending on the terms of payment agreement you have with Leaseweb…
Frequently Asked Questions
Customer Portal
How do I login to the customer portal?
Perform the following steps to log in to your customer portal…
How do I reset my customer portal password?
If you have forgotten your old password, you can easily reset your password from the Customer Portal…
How to do 2-step verification?
To increase the security of your account, it is possible to add an extra login step. With two-factor authentication…
How do I reinstall my server?
Leaseweb delivers IaaS Dedicated servers to customers. As a customer you are able to install…
How do I access Leaseweb APIs?
Automation and integration are an important factor for your success. Leaseweb provides several easy-to-use APIs to…
See our recently updated articles
Service Level Agreement for Managed Kubernetes
Leaseweb Managed Kubernetes Availability Target The monthly Availability of Leaseweb Managed Kubernetes Availability shall be as set forth in the table below (the “Leaseweb Managed Kubernetes Availability Target”). Leaseweb MANAGED KUBERNETES Availability Target Control plane 99.95% Worker Nodes 99.95% Leaseweb
Ordering API for VPS
With the introduction of the Ordering API for VPS, we enable you to order VPS via the API. You can leverage this API to streamline and automate your ordering process, enhancing efficiency and reducing manual effort. What is included in
How to migrate from old redirect to new redirect
This article explains how to migrate your existing redirects from the Old Redirect Platform to the New Redirect Platform. Overview We have introduced a new redirect platform with improved capabilities and HTTPS support. Since this migration is not automated, customers
Uplink types
Leaseweb offers a variety of uplink capacity and bandwidth options, ranging from 100Mbps to multiple 100Gbps ports. Uplink types are split in 2 categories: equipment in shared racks (with a shared Top-of-Rack switch) and racks (Dedicated and Colocation). See more
Payments
Here you can find all about the payment information for Leaseweb services. Information Pour la version française, cliquez ici Payment timelines We send the invoice on the first of each month. Depending on the terms of the payment agreement you