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It’s great to have you on board! Now that you’ve shown an order, find out all the steps to get you started.
- 1. Order
Received - 2. Order
Verified - 3. Access to the Customer Portal
- 4. Order
Delivered
Congratulations on your first order with Leaseweb! We’ve received your order, which we will process. If needed, we’ll reach out to verify your order details.
Order Verification
For new orders, sometimes we need to contact you to verify it. This is a one-time process to ensure security. Additionally, verification prevents network and content abuse and ensures that Leaseweb complies with legal regulations. We always aim to reach out to our customers selected for extra verification within 24 hours. For more questions, please see the FAQ section.
What can you expect next?
You will receive an email with instructions for creating your Leaseweb user account. With that, you can log in to your Customer Portal to access and manage your services once they are delivered.
We’ve now confirmed your order and emailed you the order details. We have started the Know Your Customer (KYC) process for new customers, followed by the processing your order.
Warning
Sometimes, the verification process may take time. In some cases, we may reach out to you by phone or email, for additional details. You’ll receive an email from welcome@<entity>.leaseweb.com asking you for more information. For example, welcome@nl.leaseweb.com for the Dutch entity. Please make sure to promptly respond to any communication received. We rely on your cooperation to quickly complete the verification process.
What can you expect next?
Note that the verification can add some time to the delivery of your order. Once the verification process is completed, we can accept your order and begin to support your business needs.
As soon as the order is verified, you will receive access to the Leaseweb Customer Portal, where you can track the order status and view additional details.
You will be given access to the Customer Portal, along with instructions for creating your Leaseweb user account and password. Use your email address as your username to login. For detailed instructions on how to login, please see the article on First time logging in.
- This is the link to our Customer Portal: https://secure.leaseweb.com
- For information on how to manage your services in the Customer Portal, please see the article about Customer Portal.
What can you expect next?
Once you log in to your Customer Portal, you can see your ordered service(s) on My Orders page and check the status(es). After the order delivery is complete, you can also start managing your service(s).
You’re good to go! Your order has now been delivered. You can start using your service from your Customer Portal.
Information
If you’ve ordered multiple items, you’ll receive the “Order has been updated” email every time a new service has been provisioned for you. Once everything has been provisioned and your order delivery is complete, we will email you the final details of the complete order delivery.
What can you expect next?
You can now immediately start accessing and managing your ordered services. Please login to your Customer Portal to start managing your services.
Check out the Leaseweb Welcome Kit:
