Server Management: Actions

DescriptionThe   and menus are displayed at the top of a dedicated server page in the Customer Portal. The following information will describe all actions and activities you can find in these menus.

Actions available in the Action menu

The following actions can be found in the Action panel throughout the management tabs in the Customer Portal. Additional information and troubleshooting about these actions can be found on the following pages:

When you are on the management page of a server and use the create ticket action, the new ticket will be linked to that specific server. From the Customer Portal Dashboard you can create tickets with a wider spread of topics. Besides creating a ticket there are multiple ways to contact support

Servers can be backed up using the LeaseWeb backup solution. Pressing this link will inform you about the backup product. More information about configuring the backup can be found on Acronis Backup and Ordering LeaseWeb Backup service

As LeaseWeb regarding the Dedicated and Bare Metal servers we deliver IaaS. Through the actions panel you are able to perform (re)installations on those servers in different ways. Please see Reinstalling your server article to troubleshoot any issue.

You can reboot your server in rescue mode if your operating system fails to boot. You can then try to resolve the issue (like reset Windows admin password, Linux root password or change firewall rules) or back-up your data before initiating a re-installation. Please see the rescue mode pages to help troubleshooting.

Creates a DHCP lease for your server using a custom iPXE boot file. See also Installing servers using your own PXE boot environment

Power cycle will immediately disconnect power from the server and power up the server again. Use power cycle only when you have no access to the server, to perform a cold reboot.
Alternatively, if a power cycle is not possible for your server, a Remote Management IPMI based power-off / power-on cycle is attempted instead.

Activities available in the Activities menu

You can stop all incoming and outgoing connections to an IP address by null routing it. This action displays the history of null-routing actions performed on your server's IP.