Upgrading your Dedicated Server


Depending on the server's chassis capacity, you can request an upgrade of your server's RAM and HDD.

If you are considering a different CPU, we can deploy the new server and run it simultaneously with your existing server so that you can transfer your data. On completion, you can cancel the old server.



Upgrading your Dedicated Server

You can easily request hardware modification from the Leaseweb customer portal.

You will be charged a one-time setup fee for the upgrade. Once you request an upgrade, it'll be performed at the date and time you have selected.

Perform the following steps to request a hardware modification for your server

  1. In the Details page of a Dedicated Server, click on the Hardware Upgrade button:


  2. The Upgrade RAM/Disk page displays. 

    We recommend that you check the server's compatibility matrix with the disks your want to upgrade to.



  3. Select the total amount of RAM you want to have on your server.


  4. Select the total number of disks you want for your server.
    For each new disk that you want to add, select the total number and the capacity of the disks. 

  5. Select your preferred time to perform this upgrade. 

    You can either select:

    * Any Time - If you select this option, the upgrade will be performed any time based on the SLA you have.

    * Specific Date & Time - If you select this option, enter your preferred date and time.
    Important: Please keep in mind that the time you select needs to be at least 3 hours from now. This will give us the time to plan and execute the update.

     

  6. To perform the upgrade, if your server does not support hotswap, we may have to shut down your server. Select who should shut down the server. 

    If you want to shut down the server by yourself, please do so at the preferred time your have selected. If the server is not shut down, we will not be able to perform the upgrade.

     
     

  7. Add additional notes.

    Please add RAID, operating system, or any other hardware configurations that we should be aware of when performing this upgrade.



  8. Click the Upgrade button.
    The following message will display.

    In case of a Contract Modification Order relating to a Sales Contract that has a Contract Term of one (1) month, the Sales Contract Term shall be automatically extended with one renewal month. 

Compatibility matrix for hardware modification

Before requesting hardware upgrade, we recommend that you check if the upgrade request is compatible with your server and if downtime is required when performing the upgrade.

Downtime

To perform an upgrade, a downtime is sometimes required depending on the type of server, and the OS and RAID configuration. Some of the checks are:

  1. If hot-swappable drive bays are present on the server
  2. Disk is a member of OS/RAID

No downtime is required when the server supports hot swap. Hot swap means that a disk can be replaced without turning off the server and without affecting the working of the OS.

This disk should also not be part of the OS and not be a part of crucial RAID configuration which does not support disk drive failure tolerance.

Downtime is required when the server does not support hot swap. In this case, the server needs to be turned off and the chassis needs to be opened in order to remove and replace/upgrade a disk.

Exception: When a server supports hot swap, but the faulty disk is part of the OS and/or RAID configuration/array that has no disk failure tolerance. This means that the disk cannot be replaced without a downtime.

Compatibility information in the Customer Portal

For most server models, the amount of drive bays is also shown directly in the Customer Portal under Server Details > Technical Details as part of the model itself:


In case this information is different from the table below, the information shown in the Customer Portal is leading.

Note: LFF bays (large form factor) support both 3.5" and 2,5" disk form factors. SFF (small form factor) supports 2.5" only.

The number of memory banks is visible under Hardware Details > Memory Banks.

HP servers

HP generations

The HP models are categorized based on generations. These generations are marked by a G followed by the generations number. For example: G6, G7 or G9

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHot-swap hard disk drive baysTotal onboard network portsSupported network speedPCI SlotsRAID controllerHeight
HP DL20 G964GB2 disks-YESYES2 ports1Gb/s2 slotsNO1U
HP DL20 G1064GB2 disks-YESYES2 ports1Gb/s2 slotsNO1U
HP DL120 G632GB4 disksUp to 4 TerabyteYESYES2 ports1Gb/s2 slotsNO1U
HP DL120 G732GB4 disksUp to 6 TerabyteYESYES2 ports1Gb/s2 slotsNO1U
HP DL120 G9256GB4 disks-YESYES2 ports1Gb/s3 slotsNO1U
HP DL180 G6192GB12 disks-YESYES2 ports1Gb/s1 slotYES2U
HP DL180 G9192GB12 disks-YESYES2 ports1Gb/s1 slotYES2U
HP DL325 G10 / G10+512GB4 disks-YESYES4 ports1Gb/s
NO2U
HP DL360 G10

-YESYES


YES1U
HP DL380p G8768GB12 disks-YESYES4 ports1Gb/sUp to 6 slotsYES2U
HP DL380e G8384GB12 disks-YESYES4 ports1Gb/sUp to 6 slotsYES2U
HP DL380 G10768GB12 disks-YESYES4 ports1Gb/s
YES2U
HP DL385 G10 / G10+1TB12 disks-YESYES4 ports1Gb/s
YES2U

Dell servers

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHot-swap hard disk drive baysTotal onboard network portsSupported network speedPCI SlotsRAID controllerHeight
Dell R21032GB
2 disks-YESNO2 ports1Gb/s1 slotNO1U
Dell R23064GB4 disks-YESYES2 ports1Gb/s
NO1U
Dell R24064GB4 disks-YESYES2 ports1Gb/s
NO1U
Dell R510128GB12 disks-YESYES4 ports1Gb/s3 slotsYES2U
Dell R620768GB8 disks (SFF)-YESYES4 ports1Gb/s
YES2U
Dell R630768GB8 disks (SFF)-YESYES4 ports1Gb/s
YES2U
Dell R640768GB10 disks (SFF)-YESYES4 ports

YES2U
Dell R6415512GB
-YESYES4 ports

YES2U
Dell R710288GB6 disks-YESYES4 ports1Gb/s4 slotsYES2U
Dell R720XD768GB12 disks-YESYES4 ports1Gb/s4 slotsYES2U
Dell R730XD768GB12 disks-YESYES4 ports1Gb/s4 slotsYES2U
Dell R740XD768GB12 disks-YESYES4 ports



Dell R74251TB
-YESYES




IBM servers

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHot-swap hard disk drive baysTotal onboard network portsSupported network speedPCI SlotsRAID controllerHeight
IBM X3630 M3192GB
12 disks-YESYES2 ports1Gb/s3 slotsYES2U
IBM X3650 M4768GB6 disks-YESYES4 ports1Gb/s3 slotsYES2U

Supermicro servers

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHot-swap hard disk drive baysTotal onboard network portsSupported network speedPCI SlotsRAID controllerHeight
SSG-6048R-E1CR24H512GB26 disks-YESYES (24)2 ports10Gb/s
YES4U
SSG-6049P-E1CR24H512GB
26 disks-YESYES (24)
1 ports10Gb/s
YES4U

Huawei servers

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHot-swap hard disk drive baysTotal onboard network portsSupported network speedPCI SlotsRAID controllerHeight
RH2288V3512GB
12 disks-YESYES4 ports1Gb/s
YES2U
RH2288HV3768GB12 disks-YESYES4 ports1Gb/s
YES2U