Domain Name Overview

Overview of Domain Names and Web Hosting Packs

The Overview page shows you all the Domains and Web Hosting packs under your account. All the actions regarding your domains can be performed directly from here: DNS Records, Nameserver and Email Management.

In the Customer Portal menu, select Hosting.
The Hosting overview page is displayed.

Information

Domains displayed in red are currently suspended by Leaseweb, and no action is allowed for them.

Domains displayed in yellow are currently pending in registration, and only a few actions are allowed for them.

Registering a new Domain

In the Hosting overview page, you can click on the Register Domain(s) button.
Type the domain name you want to register
We will check the availability of the domain. if the domain is free, you can order it by clicking on Order domain. If you want to transfer the domain from another provider, click on Transfer to Leaseweb.

Information

Authorization Code

If you select to transfer a domain to Leaseweb, you will be later asked for the Authorization code, which you can request from your previous provider.

You will also see a list of suggestions for the most common extensions, which you can can also add to your order by clicking on Order domain or Transfer to Leaseweb.
After you have chosen all the extensions you want to register or transfer, click on Continue.
If you have selected to transfer a domain, you will be asked to insert the Authorization code. Then, click Next.
In the Summary page, you can see your complete order. Please read and accept the Terms & Conditions, and click Submit to place your order.
You should get a message indicating that the operation was successful.

In a few minutes, your domain should be visible on the Hosting Overview page. If anything goes wrong, please try again in a few minutes. and If the error persists, contact our support team.

Retrieving Authorization Code

Retrieving Authorization Codes is available in the Hosting module of the Customer Portal.

In the Hosting overview page, just click on the Show Authorization Code link of the domain for which you wan to retrieve the authorization code (authorization codes for suspended domains cannot be retrieved):

After clicking on the Show Authorization Code link of the domain you want to retrieve the authorization code for will be displayed.

Warning

When the authorization code is used for transferring your domain away from Leaseweb, please remember to also cancel you contract at the All Services Page.

Managing Nameservers for your domains

Nameserver management is available in the Hosting module of the Customer Portal.

In the Hosting overview page, just click on the Nameservers link of the domain you want nameservers to be edited (nameservers for suspended domains cannot be managed):

After clicking on the Nameservers link, the list of nameservers currently configured for that specific domain will be displayed.

You can freely edit the list, delete nameservers, or add up to ten nameservers to it. Only valid domain names will be accepted as nameservers.

Manage Domain Locks

A domain lock is a security setting that prevents unauthorized attempts to transfer your domain to another registrar. While your domain is locked, you can update your contact information and make other changes to your domain settings.

Transfer lock

Information

A transfer lock is sometimes called a registrar lock or even a domain lock. In essence, the transfer lock is a way to prevent your domain from getting stolen or deleted. Just about every domain can be protected using the transfer lock.

Here you can enable “Transfer Lock” for your domain.

Editing your DNS records

On the Hosting overview page, click the DNS Records link to edit your domains’ DNS records:
You can now see all DNS records for the domain you have chosen.

Information

From this screen, you can either delete a DNS Record entry, add a new one, or edit an existing one.

For changing DNS record sets highlighted in blue, support should be contacted. You can do this by clicking on the Request Change link, in order to create a ticket.

Adding a new DNS record

On the DNS Records list page for a domain, click on the Add button:

Add Name and Type for the new Record Set, and click on Continue.

Go to Editing a DNS Record, step 2.

Editing a DNS record

In the DNS Records list page for a domain, click on the Edit icon for a set:

The details for the selected record set are displayed

Information

The details for each record set may be different. Please, refer to our page on DNS records to more information on each of them.

To add a new record to the set, click the Add New Entry button (Step 1). Click on the new blank row in the list (2), and edit the details for the new entry (3).
When done editing the details for the new entry, click on Update Set.
Set the TTL for this record set.

Information

“TTL” refers to the Time to Live of the domain. It determines the amount of time that will take for a DNS record change to propagate across the Internet. We advise to lower the TTL before making a DNS record change and setting back the TTL to 24 hours once the changes are online. Please check Domain Name Overview for more information on the TTL settings.

When you finish to edit all your entries, you need to press Save to have them set:

Warning

If you do not update records, and then save the changes to your settings, they will be lost!

Alternatively, you can opt to use advanced mode for free-text editing. Just press Advanced Edit to turn it on:

When finished, just press Close and Keep Changes, to update your record set, or Cancel Advanced Edit to close it without updating the previous settings.
Save your settings.

Deleting a DNS record

On the DNS Records list page for a domain, click on the Delete icon:

A confirmation popup will show, press Ok to proceed:

Alternatively, you can select multiple sets in the Record Set list page. Tick the check boxes for the set you want to delete, and then click on Delete:

A confirmation popup will show. Press Ok to continue:

Enabling Traffic Policy for your A & AAAA record

The Traffic Policy feature allows you to configure your records to redirect clients to the closest among a set of given IP addresses. The selection is based on the lowest latency, and can be enabled for the A record type as well as the AAAA record type:

On the DNS Records list page for a domain, click on the Traffic Policy tab:
Click the Add new traffic policy button.
In the now shown stepper add the name you would like to create the traffic policy for. After adding the name in the field, press Next for the next step.
In this step you can select for which record type you would like to create the traffic policy. After selecting the record type of your choice, press Next for the next step.
In this step you can add a list of IPs the record traffic policy can choose from to redirect the domain to. After adding some IP addresses press the Submit button to make the traffic policy available.

Information

Please note that when adding a traffic policy for your A record the default DNS record will also be still available.

Enabling DNSSEC for your domain

On the Hosting overview page, click the DNS Records link to edit your domains’ DNS records:
For domains with Leaseweb name servers, you can now see all DNS records for the domain you have chosen. On the top of the screen, there is a DNSSEC enabling switch to make it On/Off, and a Status label:
For domains with external nameservers
1. The supported Flags are 256/257.
2. At the moment we support following algorithm : 7, 8, 10, 13, 14.
3. Customers can now insert their own key.
4. At the moment, we support protocol 3.

Warning

If you disable DNSSEC for a domain, please note that you cannot re-enable it again for 25 hours.
You can enable DNSSEC for most domains, as long as they use Leaseweb nameservers.
For domains enabled in the Customer Portal, NSEC records are used by default. Please refer to our APIs if you want to have DNSSEC with NSEC3 enabled.

Enabling DNSSEC with delegation for your subdomain

On the Record Set Management page for your parent DNSSEC-enabled domain, add an NS record for the subdomain (sub-zone) for which you want delegation.
Add a DS record for the same subdomain (sub-zone).

Managing Contact Handles

From the Hosting Overview page, select the domain for which you want to manage the contact information and click on the corresponding Contact Handles link:

You will access the edit page for contact handles, where you can find information for Registrant, Administrative and Technical contacts:

All fields marked in red are mandatory, and you will not be allowed to save anything if they are not fulfilled.

For the Administrative and Technical contacts, you can Copy Registrant Information, which will automatically copy all fields from the Registrant contact: