Contracts

Description

Information about LeaseWeb contracts regarding renewal, cancellation and transfers


Contents

Contract Renewal

All contracts are renewed automatically for the same contract period as the initial Contract Term. It is not possible to cancel your services while the contract period is still active. Please read the following article "Cancelling" for more information about cancellations and notice periods.

Cancelling

You can cancel your service from the Leaseweb Customer Portal. Please find more information here: Cancelling Service

The end date of your service(s) will be calculated according to your contract term and notice period. You will receive an automated cancellation confirmation stating the correct end dates. 

Notice period

At the end of the Contract Term of an order, the order shall be renewed for successive terms equal to the initial Contract Term.

In case you do not agree to such renewal of the Contract Term and wish to cancel your Service at the Contract End Date, you can do so from the Leaseweb Customer Portal. However, you need to take into account a cancellation notice period of at least:

  1. one (1) hour, in the event of a Contract Term of one (1) month
  2. two (2) months, in the event of a Contract Term of three (3) months or longer.

Undoing a cancellation

You can undo the cancellation before the end date in the Leaseweb Customer Portal. Please find more information here: Undo Cancellation

Contract transfer and company name change request

To transfer your services to another party, or to change the name of your company (business), we require some documentation from both you and the third party.

Please download the form that is relevant to you (depending on your entity and type of request), and after it has been filled in, send it to us by creating a ticket from the Leaseweb Customer Portal.  

Attach a copy of the Chamber of Commerce registration extract (not older than 6 months). For contract transfer, attach copies for both the Existing customer and the New customer.  

As soon as we receive all the required documents and the account balance has been paid in full, we will process your (partial) contract transfer or company name change request. Assuming all documents can be verified, the process will take approximately three working days.

Please note that both the request and the required documentation needs to be sent from the email address registered in the account of the current owner of the service(s).