Payment information for Leaseweb services
Contents
Payment timelines
We send the invoice on the first of each month. Depending on the terms of payment agreement you have with Leaseweb, you need to make the payment before the payment term. This will be mentioned in detail on your invoice attachment. If you have not paid the full amount within the payment term, you may risk having your services suspended, your server brought offline, and incurring additional costs. Shortly thereafter, we will have to remove the server physically and all data will be lost.
The Leaseweb Customer Portal always displays the current open amount that is due. You can download it and pay from the Leaseweb Customer Portal at any time.
Payment methods and details
For an outstanding amount, if you would like to make a quick payment using PayPal or credit card, you can request Leaseweb to send you a direct payment link by creating a ticket in the customer portal. You will receive an email with the link to make the payment.
Leaseweb supports the following payment methods:
| Supported payment methods for Leaseweb entities | |||||||
|---|---|---|---|---|---|---|---|
| Bank | Online banking | Bank Direct Debit | PayPal | PayPal Direct Debit | Credit Card | Credit Card Direct Debit | |
| Leaseweb Netherlands B.V. |
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|  |
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| Leaseweb Asia Pacific Pte. Ltd. | |
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| |
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| Leaseweb Hong Kong Ltd. | |  | | | | | |
| Leaseweb Australia Pty. Ltd. | | | | | | | |
| Leaseweb USA Inc. | |
| | | | | |
| Leaseweb Deutschland GmbH | | |
| | | | |
| Leaseweb UK Limited | | | | | | | |
| Leaseweb CDN B.V. |
| |
| |
| | |
| Leaseweb Canada Inc. |
| |
| |
| | |
*Only for customers based in the Netherlands | |||||||
Costs per transaction
| Sales entity | Payment Method | Cost per transaction % |
|---|---|---|
| SG | Alipay | 2.00% |
| DE | 2.00% | |
| HK | 2.00% | |
| NL | 2.00% | |
| UK | 2.00% | |
| US | 2.00% | |
| HK | Alipay_hk | 2.00% |
| DE | AmericanExpress | 0.60% |
| NL | 0.60% | |
| UK | 0.60% | |
| US | 0.60% | |
| CA | 0.00% | |
| NL | Cartebancaire | 1.00% |
| DE | China UnionPay | 2.00% |
| JP | 2.00% | |
| NL | 2.00% | |
| UK | BACS - Direct Debit GB | - |
| DE | Sofort(Klarna) | - |
| NL | - | |
| NL | Discover | 2.95% |
| US | 2.95% | |
| NL | Diners | 2.95% |
| US | 2.95% | |
| DE | Giropay | - |
| NL | - | |
| AU | iDeal* | - |
| DE | - | |
| HK | - | |
| NL | - | |
| SG | - | |
| UK | - | |
| US | - | |
| JP | JCB | 2.75% |
| SG | MasterCard | 0.60% |
| AU | 0.60% | |
| DE | 0.60% | |
| HK | 0.60% | |
| JP | 0.60% | |
| NL | 0.60% | |
| UK | 0.60% | |
| US | 0.60% | |
| CA | 0.00% | |
| AU | PayPal | 0.60% |
| DE | 0.60% | |
| HK | 0.60% | |
| NL | 0.60% | |
| SG | 0.60% | |
| UK | 0.60% | |
| US | 0.60% | |
| CA | 0.00% | |
| SG | SEPA** | - |
| DE | - | |
| HK | - | |
| NL | - | |
| UK | - | |
| US | - | |
| AU | Visa | 0.60% |
| DE | 0.60% | |
| HK | 0.60% | |
| JP | 0.60% | |
| NL | 0.60% | |
| SG | 0.60% | |
| UK | 0.60% | |
| US | 0.60% | |
| DE | VisaDankort | 0.60% |
| NL | 0.60% | |
| DE | WeChatPay | 2.00% |
| US | 2.00% |
*Only for customers based in the Netherlands
**Only for customers based in the European Union
Important
Always include your 10-digit customer number or invoice number when making a payment. Include the order number if applicable.
Leaseweb Netherlands payment details
| Bank details | Beneficiary: Leaseweb Netherlands B.V. International transfers usually take 3-5 business days to arrive. |
|---|---|
| Bank Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "SEPA Direct Debit". *Only for customers based in The Netherlands. Bank Direct Debit takes place around the 10th of the month Note: When you register after the 8th day of the month, any current outstanding amount needs to be paid manually. |
| PayPal | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select PayPal as your payment method. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "PayPal". PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Credit Card as your payment method. |
| Credit Card Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "Credit Card". You will have to register your credit card first at Adyen in the Finance Section. Credit Card Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
Leaseweb Germany payment details
| Bank details | Deutsche Bank, Investment & Finanz Center, International transfers usually take 3-5 business days to arrive. |
|---|---|
| PayPal | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Paypal as your payment method. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "PayPal". PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Credit Card as your payment method. |
| Credit Card Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "Credit Card". You will have to register your credit card first at Adyen in the Finance Section. Credit Card Direct Debit takes place around the 3rd of the month Note: when you register after the 3rd day of the month any current outstanding amount needs to be paid manually. |
Leaseweb USA payment details
| Bank details | For bank details: Please contact Accounts Receivable at ar@us.leaseweb.com |
|---|---|
| PayPal | PayPal address: paypal@leaseweb.us Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Paypal as your payment method. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "PayPal". PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on the Make Payment button. Select Pay with credit card. |
| Credit Card Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "Credit Card". You will have to register your credit card first at Adyen in the Finance Section. Credit Card Direct Debit takes place around the 3rd of the month Note: when you register after the 3rd day of the month any current outstanding amount needs to be paid manually. |
Leaseweb Asia Pacific payment details
| Bank details | Leaseweb Asia Pacific Pte Ltd. Account holder: Leaseweb Asia Pacific Pte Ltd. BIC / SWIFT: DEUTSGSG Account: 2024461000 International transfers usually take 3-5 business days to arrive. |
|---|---|
| PayPal | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Paypal as your payment method. |
Leaseweb Hong Kong payment details
| Bank details | Leaseweb Hong Kong Ltd. Account holder: Leaseweb Hong Kong Limited BIC / SWIFT: DEUTHKHH Account: 0035931000 International transfers usually take 3-5 business days to arrive. |
|---|
Leaseweb Australia payment details
| Bank details | Leaseweb Australia Pty Ltd. Account holder: Leaseweb Australia Pty Ltd. BIC / SWIFT: WPACAU2S Account: 000170924 International transfers usually take 3-5 business days to arrive. |
|---|
Leaseweb UK payment details
| Bank details | Bank: ABN AMRO BANK N.V. UK BRANCH International transfers usually take 3-5 business days to arrive. |
|---|---|
| Bank Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "SEPA Direct Debit".. Bank Direct Debit takes place around the 10th of the month Note: When you register after the 8th day of the month, any current outstanding amount needs to be paid manually. |
| PayPal | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Paypal as your payment method. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "PayPal". PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select Credit Card as your payment method. |
| Credit Card Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "Credit Card". You will have to register your credit card first at Adyen in the Finance Section. Credit Card Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
Leaseweb CDN payment details
| Bank details | Deutsche Bank Amsterdam International transfers usually take 3-5 business days to arrive. |
|---|---|
| PayPal | PayPal address: payments-eur@leasewebcdn.com Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on the Make Payment button. Select Pay with Paypal. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on Recurring payment method. Select PayPal Direct Debit. PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on the Make Payment button. Select Pay with credit card. |
Leaseweb CDN USD payment details
| Bank details | Deutsche Bank Amsterdam International transfers usually take 3-5 business days to arrive. |
|---|---|
| PayPal | PayPal address: payments-usd@leasewebcdn.com Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on the Make Payment button. Select Pay with Paypal. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on Recurring payment method. Select PayPal Direct Debit. PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on the Make Payment button. Select Pay with credit card. |
Leaseweb Canada payment details
| Bank details | Account holder: Leaseweb Canada Inc. International transfers usually take 3-5 business days to arrive. |
|---|---|
| PayPal | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click the "Pay" button. Select PayPal as your payment method. |
| PayPal Direct Debit | Open https://secure.leaseweb.com/. Log in and go to the Finance page. In the "Finance" page, beside the payment method, click the "Edit" button. Select the recurring payment method "PayPal". PayPal Direct Debit takes place around the 3rd of the month. Note: When you register after the 3rd day of the month, any current outstanding amount needs to be paid manually. |
| Credit Card | Open https://secure.leaseweb.com/. Log in and go to the Finance page. Click on the Make Payment button. Select Pay with credit card. |
It is important to ensure that your credit card and PayPal details are up to date, as this is the only way we can charge your card / account. Because we are dependent on the information received from our payment provider (Adyen) for credit card transactions, it is possible that you have received a reminder even though you are certain that your credit card can be charged by us. In that case we will not simply suspend your services. Leaseweb will always contact you to give you the opportunity to pay in another way.
If we are unable to obtain payment from your credit card because you have insufficient funds or if your credit card is blocked for online purchases, Leaseweb will send you a reminder asking you to use another form of payment for the invoice.
Changing your payment method
You can change your payment method in the Finance section of the Customer Portal. If you want to have an easy and convenient way to balance your invoices from Leaseweb, we recommend a direct payment solution. Our Dutch customers can use their regular bank account. If this is not an option for you, you can sign up for direct payment through PayPal or credit card. Once switched to a direct payment, you enjoy the following benefits:
- Avoid the hassle of making manual payments
- Avoid unnecessary reminders because you are never late with payments
Switching to direct payment method
Perform the following steps to switch your payment method to direct credit:
- Navigate to the Finance section of the Customer Portal, either by the direct link, or from the Dashboard by clicking the Finance link under the Shortcuts menu, or by navigating in the left-hand menu to Administration and choosing Finance.
The Finance dashboard will appear.
- In the Finance page, the Payment Method should state your preferred method is Pay By Invoice. Click on the Edit button to navigate to the page for setting up a recurring payment method.
Depending on the entity or the country, the available recurring payment options will display. Choose a recurring payment method and fill out necessary details.
Note that you are charged a small amount to verify the account. This amount will be added to your balance and adjusted with your next invoice.
Once the Payment result page appears, the recurring payment setup has completed. Click Back to invoices to return to the Finance dashboard.
Note that it can take a few minutes for the change to reflect on the Finance dashboard. Once updated, the recurring payment section shows the preferred method is now a recurring payment.
Your future Leaseweb payments will be charged automatically via:
Adyen N.V.
Creditor ID: NL48ZZZ342764500000 (this is valid only for SEPA direct debit)
Beneficiary Adyen N.V.
Processing time
Depending on whether you paid by PayPal, credit card or by bank transfer, it may take a while before your payment is visible in the Leaseweb Customer Portal. If you pay by PayPal, your payment will usually be processed within a few hours. For this reason, PayPal is the preferred payment method.
Payments made through a Dutch bank will usually be received and processed within 2 business days. For new customers, a customer number must be created before the payment of the order can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment.
International bank transfer takes 3-5 business days to be processed.
Ideal payments (only available to Dutch customers) take 1 business day to be processed.
If your payment still does not appear in the Leaseweb Customer Portal after 2 business days, email your payment details (printscreen of Internet banking, copy of bank statement or PayPal transaction ID) to ar@leaseweb.com, and include the customer number to which the payment applies. We will then contact you to resolve the issue.
Advance payment
If you pay in advance, your payment will be credited to your account and will be applied to your next invoice. To make an advance payment via your Leaseweb Customer Portal please use the following link Financial section of the Leaseweb Customer Portal. Here you are able to pay for the outstanding invoices of the current and the upcoming month. If you wish to make a larger payment in advance we advice you to make a manual payment via your preferred payment method.
Order payments
When making an online order, you are asked to pay your order in advance. When new customers of Leaseweb make a payment via website, you are automatically subscribed for direct debit. Your future invoices will be charged automatically from your chosen payment method. There are three methods you can choose to complete payment of your order:
- PayPal
You can pay by PayPal. - Credit card
If you wish to pay by credit card, your order will be checked and delivered immediately upon receiving payment. iDeal
iDeal is available only to customers in the Netherlands.Bank transfer
If you are ordering through our Sales representative, you have the option to pay your order via bank transfer. Please note that your order will be processed when payment has arrived at Leaseweb.
Billing Term & Contract Term
Currently, the default value for both the Billing Term and Contract Term is 1 month. Both the Billing Term and Contract Term can be extended to 3, 6, and 12 months - and each combination has its own discounts. For Private Racks, you can also extend it to 24 and 36 months. To change your Billing or Contract Term, please create a ticket from the Leaseweb Customer Portal.
Discounts
With longer Billing Terms and Contract Terms, you benefit from the following discounts.
For Private Racks, the Billing Term and Contract Term can be extended to 24 and 36 months.
Contract Term (in months) | Discount % | Billing Term (in months) | Discount % | Combination | Total Discount % |
|---|---|---|---|---|---|
1 | 0,00% | 1 | 0,00% | CT 1 - BT 1 | 0,00% |
3 | 1,00% | 1 | 0,00% | CT 3 - BT 1 | 1,00% |
6 | 2,00% | 1 | 0,00% | CT 6 - BT 1 | 2,00% |
12 | 3,00% | 1 | 0,00% | CT 12 - BT 1 | 3,00% |
24 | 6,00% | 1 | 0,00% | CT 24 - BT 1 | 6,00% |
36 | 11,00% | 1 | 0,00% | CT 36 - BT 1 | 11,00% |
3 | 1,00% | 3 | 2,00% | CT 3 - BT 3 | 3,00% |
6 | 2,00% | 3 | 2,00% | CT 6 - BT 3 | 4,00% |
12 | 3,00% | 3 | 2,00% | CT 12 - BT 3 | 5,00% |
24 | 6,00% | 3 | 2,00% | CT 24 - BT 3 | 8,00% |
36 | 11,00% | 3 | 2,00% | CT 36 - BT 3 | 13,00% |
6 | 2,00% | 6 | 4,00% | CT 6 - BT 6 | 6,00% |
12 | 3,00% | 6 | 4,00% | CT 12 - BT 6 | 7,00% |
24 | 6,00% | 6 | 4,00% | CT 24 - BT 6 | 10,00% |
36 | 11,00% | 6 | 4,00% | CT 36 - BT 6 | 15,00% |
12 | 3,00% | 12 | 9,00% | CT 12 - BT 12 | 12,00% |
24 | 6,00% | 12 | 9,00% | CT 24 - BT 12 | 15,00% |
36 | 11,00% | 12 | 9,00% | CT 36 - BT 12 | 20,00% |
24 | 6,00% | 24 | 18,00% | CT 24 - BT 24 | 24,00% |
36 | 11,00% | 24 | 18,00% | CT 36 - BT 24 | 29,00% |
36 | 11,00% | 36 | 25,00% | CT 36 - BT 36 | 36,00% |
Non-payment
Reminders
If you have received a reminder, please check the Leaseweb Customer Portal Invoices section for the outstanding amounts that have to be completed.
Please do add your customer-, order-, or invoice number to your payment details so your payment can be balanced in your account.
Suspension
Your account will be blocked if there are outstanding invoices that have remained unpaid following the reminders and a suspension notice.
While your account is suspended, the master user will still be able to login to the Leaseweb Customer Portal. However, the master user will only be able to view your invoices and pay your outstanding amount.
Leaseweb charges a deactivation charge to reconnect your services after suspension. You will be informed about this fee when suspension is active.
Note that if you are suspended and we do not receive a payment for all outstanding amounts before the end of the month, your services will be removed and data will be erased.
To quickly reconnect after paying the full outstanding amount, we kindly ask you to email us a payment confirmation.
| Leaseweb Netherlands | Leaseweb USA | Leaseweb Germany | Leaseweb Asia Pacific | Leaseweb CDN | Leaseweb Canada |
|---|---|---|---|---|---|
| ar@leaseweb.com | ar@us.leaseweb.com | ar@leaseweb.de | ar@leaseweb.sg | ar@cdn.leaseweb.com | ar@ca.leaseweb.com |
As soon as your payment has arrived with Leaseweb, we will reconnect your services as soon as possible.
If after suspension you fail to complete your outstanding amount, Leaseweb will pass on the claim to our debt collection agency. All additional charges associated with this collection will be added to the amount due by you.
When you have received a letter from a collection agency, this means that your case has been handed over. Leaseweb will not handle questions about the account directly anymore. All communication will have to go through the collection agency until the case is closed.
Leaseweb works with the following agency in all entities except Leaseweb Canada:
https://www.tkb.nl/en/services/debt-collection/
For Leaseweb Canada, the collection agency is:
To avoid suspension, we advice our customers to allow Leaseweb to debit their account automatically. This enables us to charge the exact outstanding amount every month and saves our customers from having suspension risk due to non-payment. Please read the "Payment Methods" article above.
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