Virtual Server Management: Server Information


Manage your server details and set your reference, retrieve initial credentials like OS root or administrator passwords, upgrade SLA, reinstall your servers, nullroute your IP if needed, powercycle a server, attach an ISO to your server.

 From the Server Details Tab, you can view the Technical details, Administrative details and the initial credentials of your instance. In the action panel at the bottom of the page you can perform several actions, such as: Reinstall, Start Console, Password Management, and more.


Technical details

In this section you can view the details of you Virtual Server, and also perform tasks such as power off an instance, reboot an instance, and attach an ISO.

The fields under "Technical details" are explained in the table below: 


Shows the current state of the server. For example, the server can be Starting, Running, Stopping, Stopped, Rebooting, and so forth.

You can power off the instance by clicking the "Power Off" link. Once the instance has stopped, you can Power On the instance again.

You can reboot your instance by clicking the "Reboot" link.

Server type

Displays whether you have server type S, M, L, XL, or XXL based on the server specifications (Cores, Memory, Storage). Also displays how much memory and cores are assigned to your server.

You can request an Upgrade to a larger instance for S, M, L, and XL instances when you need more Cores, Memory and/or Storage.
Template Shows the template/operating system that is currently installed on your server. You can change the template by clicking "Reinstall" under the Actions section.
Public IP

Displays the public primary IPv4 assigned to the server.

Attached ISO

If an ISO is attached to the instance, displays the name of the ISO.

You can attach a pre-defined ISO to an instance. To do so, click the "Attach" link.

In the "Attach ISO" popup window, select the ISO you want to attach, and click the "Confirm" button.

For more information about ISO types and accessing Console to gain access to booted ISO, please see ISO management here.

Once an ISO is attached to an instance, you get the option to detatch it.

Detaching (unlocking and unmounting ISO) works different depending on your installed OS. For some operating systems, detaching an ISO works instantly, for others it does not. Stopping your instance (which is probably booted from the ISO) is the easiest and safest way to allow detaching an ISO.

Chek the Known Issue for detaching an ISO here.

Firewall status

Displays whether the firewall is enabled or not for this instance.


Displays the root or Administrator password that LeaseWeb assigned to your VPS.

Shows the password in clear text
Copies the clear text password into your Clipboard

Virtual Server upgrade 

For S, M, L, and XL instances, you can request an upgrade to a larger instance when you need more Cores, Memory and/or Storage. 

The available server types and pricing can be found here.

Note: Because upgrades come with an increase in disk size, they are not reversible. 

ISO management in the LeaseWeb Customer Portal

Once you have attached an ISO, you can boot from the ISO into a live CD to repair your instance or disk volume if something (such as a file system) is broken or if you locked yourself out due to a forgotten password.

You can reset your password from the LeaseWeb Customer Portal. For more information on ISO use cases, please refer to the article on Linux OS and password reset.

Pre-selected ISO types

Based on our experience of customer requirements, we have pre-selected ISOs that you can choose from. In future releases, we plan to broaden the scope by introducing the option to upload your own ISO, and providing minimal Linux netinstall boot ISOs. The latter will allow you to install from the netinstall ISO and define your own installation (partitioning). 

Currently we offer the following ISOs:

  • GRML (for Linux)
  • Frenzy (for Free BSD)
  • NT password reset (for Windows password reset)
  • Acronis Backup recovery ISO (restore data from LeaseWeb Acronis Backup)

The following ISOs allow you to boot from them and repair your system:

    "Grml is a bootable live system (Live-CD) based on Debian. Grml includes a collection of GNU/Linux software especially for system administrators. Users don't have to install anything on fixed storage. Grml is especially well suited for administrative tasks like installation, deployment and system rescue". - source,
    "Frenzy is a "portable system administrator toolkit," LiveCD based on FreeBSD. It generally contains software for hardware tests, file system check, security check and network setup and analysis." - source, Frenzy.
  • NT password reset allows password reset for Windows machines.

  • The Acronis Backup recovery ISO allows you to start a rescue system to restore specific data or a complete instance that was backed up with LeaseWeb Acronis Backup.

Accessing the console to gain access to booted ISO

We provide console access from the LeaseWeb Customer Portal so that you don't need to configure the network within your live CD before you work on actual repair. 

After attaching an ISO, you need to reboot your instance before trying to open the console to access the booted ISO.

Console is also helpful when you cannot reach your instance, for instance, if the firewall is not allowing incoming traffic, and hence cannot access it through RDP or SSH.
You can configure the network interface from a running ISO and gain access to it via SSH. But it is a more complex and error prone procedure.
We recommend you to use the console in the LeaseWeb Customer Portal to work from your booted ISO and perform actions/repairs.

Mounting disk volume 

There are various scenarios/use cases which require ISO access. For the most common ones, please refer to the article on Linux OS and password reset.

Rebooting instance in normal mode

After detaching the ISO, you can boot your instance from your hard disk. 

After attaching and booting into GRML, you can see the following GRML start screen in the console:

Known issue for detaching ISO

Problem: The operating systems that we provide for our cloud product handle attached ISOs differently.
Sometimes this behavior does not allow you to succesfully detach an ISO.

If you boot from an ISO and run an operating system from the live CD, detaching it while running will not be possible.
Since different operating systems handle attached ISOs differently, the behavior varies:

  • Windows 
    It always allows detaching immediately. When within Windows, it sometimes displays a CD-ROM icon with the data on the attached volume. If you reboot while the ISO is attached, it will reboot from that disk/volume.
  • Linux 
    The detaching behavior can vary depending on the Linux distribution. Ubuntu 12.04 "locks" ISOs (when attached) immediately and without any user interaction. It does not mount the volume, it "locks" the attached ISO. For this, if you eject the CD-ROM device with the command: “eject /dev/cdrom”, detach will work again from the dashboard.

For Linux systems, to detach an ISO, you must first unmount it.

Solution: The simplest solution to this inconsistent behavior is to always stop your instance before detaching an attached ISO.

Administrative details

In this section you can view the administrative details of your Virtual Server. You can also change the server reference and upgrade your SLA.

The fields under "Administrative details" are explained in the table below:

Server Id

Displays the Server Id. it is a value related to the server Asset ID of LeaseWeb.


Displays the customer reference of the server. You can edit the reference value by clicking the icon .

Start Date Displays the date from when the contract of the server started.
End Date Displays the date until when the contract of the server is valid.
Billing frequency Displays how frequently the invoice for the server is generated.
Contract Term Displays the initial term of the contract.
Order number/Ticket number Displays the order number and tickets related to this instance. You can use this order number for raising any new tickets about the delivery of this instance.

Displays the level of service agreements associated to the server. You can upgrade your SLA by clicking the icon .

Editing your reference

It sometimes may be difficult to identify a server based on the server name. For easier identification, you can add a customer reference.

The Customer Reference will also be printed on your invoice. This could be useful for the following scenarios:

  • When you are reselling the server and want to identify it by using your customer's name
  • When your finance department requires a specific PO number/project ID per server to be stated on the invoice.
  • When you want to filter servers based on reference-this provides an overview of servers that are already assigned to a user/project, and the servers are not yet assigned.

1. Click the "Change" icon located right of the current reference. 

2. The Edit Customer Reference pop-up appears.

3. Enter your desired reference.

4. Click Confirm.

Upgrading your SLA

For information on the different types of SLA and their benefits, refer to the article on Service Level Agreement.

1. Click the Upgrade icon at the right of SLA  

2. The Upgrade Service Level Agreement pop-up appears.

3. Select your desired Service Level Agreement from the drop-down menu

4. Click Confirm.

5. The new selected SLA is added to your server and it will be applied and invoiced accordingly.