Managing Users

 Once logged in to the Customer Portal, you can easily manage users connected to your customer account. Add and remove users, or promote a user to master.

Contents

Customer Portal users should not be confused with Contact Management. Customer Portal users can only login to the Customer Portal and perform certain actions. Contact persons, managed in the Contact Management section, are used for communication via email or phone, and are used for contractual purposes.

User roles

Each user can have roles assigned to it to perform specific operations on the Customer Portal. See below what every role can perform.


RoleAllowedNot allowed
Every user
  • Login to Customer Portal

Abuse
  • Manage abuse tickets
  • View financial data
  • Cancel services
  • Manage services (reboots, reinstalls etc.)
  • Manage users
  • Manage API Key
  • Create tickets
Technical
  • Manage services (reboots, reinstalls etc.)
  • Order upgrades to services (OS, extra IP's, extra HDD/RAM)
  • Create tickets
  • View financial data
  • Cancel services
  • Manage abuse tickets
  • Manage users
  • Manage API Key
Finance
  • View financial data
  • Pay invoices
  • Cancel services
  • Create tickets
  • Manage abuse tickets
  • Manage services (reboots, reinstalls etc.)
  • Manage users
  • Manage API Key
Master
  • All of the above
  • Manage users
  • Manage API Key
  • Create tickets


Master User

A Master user is a special kind of role. There can only be one Master user for each customer account, and it cannot be removed. The Master user is in control of User Management and can promote another user to be the Master. The Master user is allowed to do everything in the Customer Portal.

Where to find User Management

You can find User Management under the left menu Administration section of the Customer Portal.

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