Once logged in to the Customer Portal, you can easily manage users connected to your customer account. Add and remove users, or promote a user to master.
Contents
Customer Portal users should not be confused with Contact Management. Customer Portal users can only login to the Customer Portal and perform certain actions. Contact persons, managed in the Contact Management section, are used for communication via email or phone, and are used for contractual purposes.
User roles
Each user can have roles assigned to it to perform specific operations on the Customer Portal. See below what every role can perform.
| Role | Allowed | Not allowed |
|---|---|---|
| Every user |
| |
| Abuse |
|
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| Technical |
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| Finance |
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| Master |
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A Master user is a special kind of role. There can only be one Master user for each customer account, and it cannot be removed. The Master user is in control of User Management and can promote another user to be the Master. The Master user is allowed to do everything in the Customer Portal.
Where to find User Management
You can find User Management under the left menu Administration section of the Customer Portal.
Articles for managing users
- Adding and removing users
- Making two-factor authentication mandatory for users
- Promoting a user to a Master user