Server Management: Server Details


Manage your server details and set your reference. Upgrade SLA, Hard disks & memory. From the Server Details page, you can view the Technical details and Administrative details of your Dedicated & Bare Metal Servers.

Contents

Technical details

In this section you can view the details of your Dedicated or Bare Metal Server.


Brand and ModelDisplays the server brand and Model
ProcessorDisplays the amount of processor(s), type and number of cores in the server
RAMDisplays the total amount of RAM in the server
HDDDisplays the type(s) of hard disk(s) in the server
Public IP

Displays the public primary IPv4 assigned to the server. The link will show all assigned IP addresses to the server

Private Networking

Displays if Private Networking is available and enabled. Clicking the link will show the  page
At the moment Private Networking is not available for all existing servers. Please use the action to contact our Support department if you wish to enable Private Networking on a server that does not have it available.

Remote Management

Displays if Remote Management (KVM) is available for the server. For more details see the  resource

Hardware RAID

Displays if Hardware RAID if available for the server. When Hardware RAID is enabled, the will automatically offer Hardware RAID options

Administrative details

In this section you can view the administrative details of your Dedicated or Bare Metal Server


Delivery Status

Will always be

Server Id

Displays the Server Id, a unique numerical identifier for the physical server.

The Server Id is the identifier that is used with v2 API communication. It is related to the asset database of Leaseweb

Server TypeWill always be "Dedicated" for dedicated servers
LocationDisplays the data center, suite, rack and rack unit position of the server. This allows our staff to locate the server
Product IdDisplays the Product Id, a numerical identifier related to the Internal Reference, which is used with v1 API calls
Reference

Displays the customer reference of the server. You can edit the reference value by clicking the  icon. See below chapter for more detail

Internal ReferenceDisplays the Internal Reference, which is also visible on your invoice
Billing frequencyDisplays how frequently the invoice for the server is generated
Contract TermDisplays the initial term of the contract
Start DateDisplays the date from when the contract of the server started
End DateDisplays the date from when the contract of the server ends, if it was canceled.
Data Pack

Displays the current data pack of the server. You can upgrade your Data Pack by clicking the link.

Data Used

In case the server has an included data traffic pack, the progress bar displays the used data traffic. Usage graphs are displayed on the  page

SLA

Displays the level of service agreements associated to the server. You can upgrade your SLA by clicking the link. See below chapter for more detail



Editing your reference

It  sometimes maybe difficult to identify a server based on the server name or ID. For easier identification, you can add a reference. The reference can also be searched using the search box at the top of the All Servers page.

The reference will also be printed on your invoice. This could be useful for the following scenarios:

  • When you are reselling the server and want to identify it by using your customer's name
  • When your finance department requires a specific PO number/project ID per server to be stated on the invoice
  • When you want to filter servers based on reference-this provides an overview of servers that are already assigned to a user/project, and the servers are not yet assigned

1. Click  located right of the current reference

2. The Edit Customer Reference pop-up appears

3. Enter your desired reference

4. Click Confirm





Upgrading your dedicated server

From the server's "Details" page, under "Technical details" and "Administrative details", you can perform the following upgrades for your dedicated server:

Upgrading your RAM & HDD

You can easily request hardware modification from the Leaseweb customer portal.

  • You will be charged a one-time setup fee for the upgrade. Once you request an upgrade, it'll be performed at the date and time you have selected.
  • Before requesting HDD upgrades, please see the available compatibility matrix.

Perform the following steps to request a hardware modification for your server:

  1. In the menu bar, under "Dedicated & Bare Metal", select "All Server".
    The "Dedicated Servers" page displays.
  2. Click the Manage icon of the server that you want to upgrade.
    The details page of that server displays.



  3. In the "Technical details" section, click the "Upgrade" link to upgrade the server's RAM or disk. 


  4. The "Upgrade RAM/Disk" page displays. 

    We recommend that you check the server's compatibility with the disks your want to upgrade to.



  5. Select the total amount of RAM you want to have on your server.


  6. Select the total number of disks you want for your server.
    For each new disk that you want to add, select the total number and the capacity of the disks. 

  7. Select your preferred time to perform this upgrade. 

    You can either select:

    * "Any Time" - If you select this option, the upgrade will be performed any time based on the SLA you have.

    * "Specific Date & Time" - If you select this option, enter your preferred date and time. 
    Important: Please keep in mind that the time you select needs to be at least 3 hours from now. This will give us the time to plan and execute the update.

     

  8. To perform the upgrade, if your server does not support hotswap, we may have to shut down your server. Select who should shut down the server. 

    If you want to shut down the server by yourself, please do so at the preferred time your have selected. If the server is not shut down, we will not be able to perform the upgrade.

     
     

  9. Add additional notes.

    Please add RAID, operating system, or any other hardware configurations that we should be aware of when performing this upgrade.



  10. Click the "Upgrade" button.
    The following message will display.

    In case of a Contract Modification Order relating to a Sales Contract that has a Contract Term of one (1) month, the Sales Contract Term shall be automatically extended with one renewal month. 


Upgrading your bandwidth / data traffic pack

Under administrative details it is possible to upgrade your bandwidth or included data traffic.

For more information about our different data packs and their benefits, refer to the article on Metering and Billing

To upgrade your included bandwidth or data traffic pack please follow the following steps:

  1. In the menu bar, under "Dedicated & Bare Metal", select "All Server".
    The "Dedicated Servers" page displays.

  2. Click the Manage icon of the server that you want to upgrade.
    The details page of that server displays.



  3. In the "Administrative details" section, click  icon next to your current data pack name.

  4. The bandwidth upgrade screen appears

  5. Specify the amount of bandwidth or data traffic you want to upgrade to

  6. Click the  button
    A sales representative will contact you with further details.

    In case of a Contract Modification Order relating to a Sales Contract that has a Contract Term of one (1) month, the Sales Contract Term shall be automatically extended with one renewal month. 


Upgrading your SLA

For information on the different types of SLA and their benefits, refer to the article on Service Level Agreement.
  1. In the menu bar, under "Dedicated & Bare Metal", select "All Server".
    The "Dedicated Servers" page displays.
  2. Click the Manage icon of the server that you want to upgrade.
    The details page of that server displays.



  3. In the "Administrative details" section, Click  icon next to your current  SLA.
  4. The Upgrade Service Level Agreement pop-up appears.


  5. Select your desired Service Level Agreement from the drop-down menu


  6. Click Confirm.
  7. The new selected SLA is added to your server and it will be applied and invoiced accordingly.

    In case of a Contract Modification Order relating to a Sales Contract that has a Contract Term of one (1) month, the Sales Contract Term shall be automatically extended with one renewal month. 




Credentials

Clicking the link will show the  page. See Credentials for details.




Actions

For a detailed explanation of the actions that can be performed from the server details page, please refer to Server Management: Actions