Requesting hardware modifications


Depending on the server's chassis capacity, you can request an upgrade of your server's RAM and HDD.

If you are considering a different CPU, we can deploy the new server and run it simultaneously with your existing server so that you can transfer your data. On completion, you can cancel the old server.



Requesting hardware modification for your Dedicated or Bare Metal Server

You can easily request hardware modification from the Leaseweb customer portal.

You will be charged a one-time setup fee for the upgrade. Once you request an upgrade, it'll be performed at the date and time you have selected.

Perform the following steps to request a hardware modification for your server:

  1. In the menu bar, under "Dedicated & Bare Metal", select "All Server".
    The "Dedicated Servers" page displays.
  2. Click the Manage icon of the server that you want to upgrade.
    The details page of that server displays.



  3. Click the "Upgrade" link to upgrade the server's RAM or disk. 


  4. The "Upgrade RAM/Disk" page displays. 

    We recommend that you check the server's compatibility with the disks your want to upgrade to.



  5. Select the total amount of RAM you want to have on your server.


  6. Select the total number of disks you want for your server.
    For each new disk that you want to add, select the total number and the capacity of the disks. 

  7. Select your preferred time to perform this upgrade. 

    You can either select:

    * "Any Time" - If you select this option, the upgrade will be performed any time based on the SLA you have.

    * "Specific Date & Time" - If you select this option, enter your preferred date and time.
    Important: Please keep in mind that the time you select needs to be at least 3 hours from now. This will give us the time to plan and execute the update.

     

  8. To perform the upgrade, if your server does not support hotswap, we may have to shut down your server. Select who should shut down the server. 

    If you want to shut down the server by yourself, please do so at the preferred time your have selected. If the server is not shut down, we will not be able to perform the upgrade.

     
     

  9. Add additional notes.

    Please add RAID, operating system, or any other hardware configurations that we should be aware of when performing this upgrade.



  10. Click the "Upgrade" button.
    The following message will display.

    In case of a Contract Modification Order relating to a Sales Contract that has a Contract Term of one (1) month, the Sales Contract Term shall be automatically extended with one renewal month. 

Compatibility matrix for hardware modification

Before requesting hardware upgrade, we recommend that you check if the upgrade request is compatible with your server and if downtime is required when performing the upgrade.

Downtime

To perform an upgrade, a downtime is sometimes required depending on the type of server, and the OS and RAID configuration. Some of the checks are:

  1. If hotswapable disk drive slots are present on the server
  2. Disk drive a member of OS/RAID

No downtime is required when the server supports hotswap. Hotswap means that a disk can be replaced without turning off the server and without affecting the working of the OS.

This disk should also not be part of the OS and not be a part of crucial RAID configuration which does not support disk drive failure tolerance.

Downtime is required when the server does not support hotswap. In this case, the server needs to be turned off and the chassis needs to be opened in order to remove and replace/upgrade a disk.

Exception: When a server supports hotswap, but the faulty disk is part of the OS and/or RAID configuration/array that has no disk failure tolerance. This means that the disk cannot be replaced without a downtime.

HP servers

HP generations

The HP models are categorized based on generations. These generations are marked by a G followed by the generations number. For example: G6, G7 or G9

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHotswaps hard disk drive slotsTotal onboard network portsSupported network speedPCI SlotsUSB portsRAID controllerHeight
HP DL20 G964GB2 disks-YESYES2 ports1Gb/s2 slotsUp to 5NO1U
HP DL120 G632GB4 disksUp to 4 TerabyteYESYES2 ports1Gb/s2 slotsUp to 7NO1U
HP DL120 G732GB4 disksUp to 6 TerabyteYESYES2 ports1Gb/s2 slotsUp to 7NO1U
HP DL120 G9256GB4 disks-YESYES2 ports1Gb/s3 slotsUp to 5NO1U
HP DL180 G6192GB12 disks-YESYES2 ports1Gb/s1 slotUp to 2YES2U
HP DL180 G9192GB12 disks-YESYES2 ports1Gb/s1 slotUp to 2YES2U
HP DL380p G8768GB12 disks-YESYES4 ports1Gb/sUp to 6 slotsUp to 5YES2U
HP DL380e G8384GB12 disks-YESYES4 ports1Gb/sUp to 6 slotsUp to 5YES2U

Dell servers

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHotswaps hard disk drive slotsTotal onboard network portsSupported network speedPCI SlotsUSB portsRAID controllerHeight
Dell R21032GB
2 disks-YESNO2 ports1Gb/s1 slotUp to 2NO1U
Dell R510128GB12 disks-YESYES4 ports1Gb/s3 slotsUp to 4YES2U
Dell R710288GB6 disks-YESYES4 ports1Gb/s4 slotsUp to 4YES2U
Dell R720768GB8 disks-YESYES4 ports1Gb/s4 slotsUp to 2YES2U
Dell R730768GB8 disks-YESYES4 ports1Gb/s4 slotsUp to 2YES2U

IBM servers

ModelMax memoryMax hard drivesMax disk sizeSupports SSDsHotswaps hard disk drive slotsTotal onboard network portsSupported network speedPCI SlotsUSB portsRAID controllerHeight
IBM X3630 M3192GB
12 disks-YESYES2 ports1Gb/s3 slotsUp to 2YES2U
IBM X3650 M4768GB6 disks-YESYES4 ports1Gb/s3 slotsUp to 4YES2U