My Products

Description

On the My Products page, you will see an overview of all the active services you have with Leaseweb. The page is also the place to cancel or uncancel your services. Only users that have a Finance role on the Customer Portal can access this page.


Contents

Viewing all Services

Perform the following steps to view all your services in the Leaseweb Customer Portal:

  1. Navigate to the My Products page.
    From the main Dashboard, either click All Products and then My Products in the Menu, or directly click My Products in the list of Shortcuts.


  2. An overview of all available services is displayed.

Cancelling Services

Cancelling a Leaseweb service

  1. Log in to your customer portal account and click All Products under the left panel.


  2. An overview of all available services is displayed.


  3. Filter to find your product quickly




  4. Click Cancel for the service that you want to cancel. 


  5. The product/service you want to cancel is displayed. 

    You can undo the cancellation with 24 hours before the service expires. You may also choose to be called by us regarding the cancellation. If this is not required, you can clear the selction from the box.



  6. You need to select a cancellation reason. If Other reason is chosen, please add within the text field more information on the cancellation reason and click Proceed.


  7. A message that will acknowledge the cancellation will be displayed. 

    Please note that you can always undo the service cancellation within 24 hours before contract end date. Please find here more details: Undo cancellation

Undo cancellation

  1. Log in to your customer portal account and click All Products under the left panel.


  2. An overview of all available services is displayed. Select the service type that you wish to undo the cancellation for and the click the Undo cancellation link.



  3. Wait for a moment 


  4. A message that will acknowledge the service renewal will be displayed.

Get Support

Need Technical Support?

Have a specific challenge with your setup?

Create a Ticket