Managing Users

Once logged in to the Customer Portal, you can easily manage users connected to your customer account. Add and remove users, or promote a user to master.

You can find Users under the left menu item Administration → Account Management section of the Customer Portal.

Customer Portal users should not be confused with Contact Management. Customer Portal users can only login to the Customer Portal and perform certain actions. Contact persons, managed in the Contacts section, are used for communication via email or phone, and are used for contractual purposes.

User roles

Each user can have roles assigned to it to perform specific operations on the Customer Portal. See below what every role can perform.


RoleAllowedNot allowed
Every user
  • Login to Customer Portal

Abuse
  • Manage abuse tickets
  • View financial data
  • Cancel services
  • Manage services (reboots, reinstalls etc.)
  • Manage users
  • Manage API Keys
  • Create tickets
Technical
  • Manage services (reboots, reinstalls etc.)
  • Order upgrades to services (OS, extra IP's, extra HDD/RAM)
  • Create tickets
  • View financial data
  • Cancel services
  • Manage abuse tickets
  • Manage users
  • Manage API Keys
Finance
  • View financial data
  • Pay invoices
  • Cancel services
  • Create tickets
  • Manage abuse tickets
  • Manage services (reboots, reinstalls etc.)
  • Manage users
  • Manage API Keys
Admin
  • All of the above
  • Manage users
  • Manage API Keys
  • Cannot remove Master User or promote users to become Master
Master
  • All of the above


Master User

A Master user is a special kind of role. There can only be one Master user for each customer account, and it cannot be removed. The Master user can promote another user to be the Master.

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