Resetting Customer Portal Password


Resetting the password of your Customer Portal user account

If you have forgotten your old password, you can easily do so by clicking the "I forgot my password" link.

Perform the following steps to reset your password:

  1. In the login screen, click the "I forgot my password" link.

  2. Enter the mail address associated with your customer account, and click the "Reset Password" button.

  3. The password reset confirmation text displays.

  4. Open your email and click the link to reset your password.

  5. Enter the new password and click the "Reset" button.

    Please ensure that the password you enter contains at least:

    • 16 characters
    • 1 lower case character
    • 1 upper case character
    • 1 numeric digit
    • 1 character that isn't a letter or digit
  6. You can now log in using your new password.

Resetting the password of your account ID

If you do not have a mail address user yet you can proceed with following this guide: Creating an user account