Description
When your business is in a different city or even country than your IT infrastructure, local support is essential. When you colocate at one of Leaseweb's secure and advanced data centers, we offer Remote Hands to keep your business connected, maintained, and provisioned.Contents
Remote Hands Overview
Remote Hands cover the following activities:
- Removal, installation, and configuration of hardware components
- Testing of cabling for continuity and proper signaling
- Installing, replacing, removing, inventorying, and labeling of equipment
- Cassette exchange, storage, retrieval, and transport
- Power cycling equipment
- Visual verification to assist in troubleshooting
- Wiring of patch panels and equipment
- Routine diagnostics
- Remote Hands is available in several levels: Basic, Bronze, Silver, Gold, and Platinum.
- All our colocation customers receive our Basic Remote Hands package at no additional charge. With this package, requests are processed 24/7, charged at our standard hourly rate. An upgraded Remote Hands package provides faster response times, priority access to our certified engineers, free minutes, and reduced pricing for support minutes exceeding the package allowance.
Remote Hands (The Netherlands & Germany)
Remote Hands packages for The Netherlands and Germany are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | €99 | €89 | €79 | €69 | €59 |
Price/Month | Free | €85 | €160 | €333 | €650 |
* Support minutes per month and do not transfer to the next month |
Remote Hands (UK)
Remote Hands packages for UK are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | GBP 129 | GBP 119 | GBP 109 | GBP 99 | GBP 89 |
Price/Month | Free | GBP 63 | GBP 129 | GBP 269 | GBP 539 |
* Support minutes per month and do not transfer to the next month |
Remote Hands (U.S.)
Remote Hands packages for U.S. are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | $129 | $119 | $109 | $99 | $89 |
Price/Month | Free | $104 | $188 | $387 | $776 |
* Support minutes per month and do not transfer to the next month |
Remote Hands (Sydney)
Remote Hands packages for SYD are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | AUD 219 | AUD 199 | AUD 179 | AUD 159 | AUD 139 |
Price/Month | Free | AUD 209 | AUD 419 | AUD 734 | AUD 1,364 |
* Support minutes per month and do not transfer to the next month |
Remote Hands (Singapore)
Remote Hands packages for SGP are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | SGD 159 | SGD 149 | SGD 139 | SGD 129 | SGD 119 |
Price/Month | Free | SGD 134 | SGD 248 | SGD 564 | SGD 1,016 |
* Support minutes per month and do not transfer to the next month |
Remote Hands (Hong Kong)
Remote Hands packages for Hong Kong are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Basic | Bronze | Silver | Gold | Platinum | |
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | HKG 890 | HKG 790 | HKG 690 | HKG 590 | HKG 490 |
Price/Month | Free | HKG 829 | HKG 1.459 | HKG 2.930 | HKG 5.765 |
* Support minutes per month and do not transfer to the next month |
Remote Hands (Canada)
Remote Hands packages for Canada are placed below:
Basic | Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|---|
Free phone support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Response time, hours | 12 | 4 | 2 | 1 | ½ |
Self service center | √ | √ | √ | √ | √ |
Support minutes included * | - | 30 | 60 | 90 | 120 |
Support Hourly rate | CAD 169,00 | CAD 159,00 | CAD 149,00 | CAD 139,00 | CAD 129,00 |
Price/Month | Free | CAD 136,00 | CAD 245,00 | CAD 504,00 | CAD 1009,00 |
* Support minutes per month and do not transfer to the next month |