Leaseweb Monitoring

With Leaseweb Monitoring, you can instantly set up and track host and port monitoring for your dedicated servers. You can do this in the Customer Portal.

Why monitoring? Every company has technology (such as servers, networks, equipment, and other devices) that is critical to running their business. These devices need to provide services to customers or clients on a technological level via a website, SaaS, PaaS or another service.

As a company, your services need to be provided in the same fashion as your business: day in and day out with little to no interruption. If something is wrong, you need to know before your clients and (ideally) already have a fix in place before anyone notices. Leaseweb Monitoring is the solution - and you can detect malfunctions and choose what you want to monitor and how in depth to monitor it.


Contents

Leaseweb Monitoring Setup


Firewall setup

To make use of the Leaseweb Monitoring features, if you have your dedicated servers behind firewall protection, make sure you whitelist the following IP addresses:

DatacenterIPs to whitelist
AMS-01

85.17.96.72
95.211.135.160

LON-11

81.17.60.159

LON-12

95.168.188.69

FRA-10

84.16.232.156

CHI-1123.83.91.4
NYC-11108.62.49.141
WDC-01207.244.97.190
SFO-12209.58.140.8
WDC-02

23.105.163.206

23.105.164.65

MIA-1123.82.136.9
DAL-10209.58.144.155
SEA-1123.19.87.144
LAX-1123.19.75.206
PHX-1123.83.129.213


In addition, you need to allow ICMP and TCP protocols from the IP Addresses above which are relevant to your location.

 

To set up Leaseweb Monitoring, go to the management page for the dedicated server that you want to monitor. 

In the Monitoring Status attribute, the color of the "heart" icon  indicates the monitoring status of the server:

  • Black: no host is being monitored on this server.
  • Green: monitored host is "Up".
  • Red: monitored host is "Down".

Enabling Monitoring

On the management page for the dedicated server which should be monitored, click on the Monitoring Status  icon. The monitoring widget will open:

You need to specify an IP Address to monitor from the available list and click "Start".

After clicking "Start", it can take up to five minutes for monitoring to be enabled for the host.


Host Details

When you click on the Monitoring Status icon for a server that already has a host with monitoring enabled, the information for that host will be displayed on the monitoring widget:


Click the "Refresh" button at any time to reload and update the displayed information.


Stopping Monitoring

Click the "Stop" button at any time to remove monitoring from the host.

All related configuration will be lost once monitoring for a host is stopped.


Enabling Notification

Leaseweb Monitoring can notify you by email when monitored hosts or services are down. To receive email alerts about failing checks:

  1. Click on the Contract Information tab. A list of all your registered technical contacts will be shown.
  2. Select and mark the check-boxes for the email addresses on which you want to be notified for failing checks on this specific host and its services.
  3. Click on "Save" to apply your changes.

Managing Monitoring for Services

Besides the host check, you can also add checks for specific services (HTTP, TCP) and ports.

To set up port checks on your host:

  1. Click on the "Services" expandable tab. You will see a list of existing checks.



  2. Click on the "+" icon to add a service. 
  3. Select the service and specify the port to be checked. 
  4. Click onto have it added to the list.



  5. You can remove a service by clicking on theicon next to it.
  6. Click on "Save" to apply your changes.

After clicking "Save", it can take up to five minutes for the configuration to be applied.

Managing Downtimes

In the case you want to suspend monitoring for a certain period (e.g: for a scheduled maintenance or a reboot of your server), Leaseweb Monitoring has the option for configurable downtimes. 

To set up downtimes on your host:

  1. Click on the "Downtimes" expandable tab. You will see a list of existing planned downtimes.
  2. To schedule a downtime, click on the "+" icon
  3. Specify a start and end date/time.
  4. You can also add a comment for each downtime.
  5. To remove a scheduled downtime, click on the "x" icon next to it.

Leaseweb Monitoring Overview

To keep track of your monitored hosts and services, Leaseweb provides you with the Leaseweb Monitoring dashboard in the Customer Portal. 

Accessing the Leaseweb Monitoring dashboard

On the left menu of the Customer Portal homepage, in the "Support" dropdown, click on the link "Monitoring".

The Monitoring dashboard will load.

  1. Product tabs: filter on each type of product for which you have enabled monitoring (while only Dedicated Servers area available now, we have more options to come in the future). 
  2. Host identification: each host is identified by a combination of its equipment ID followed by the monitored IP address.
  3. Host status: "Up" or "Down", based on ping checks.
  4. Failing services count: the number of failing monitored services on a given host.

Click on a row (host) to expand it and retrieve details about the monitored services on that host:

For services, the possible status are:

  • Ok: no failing checks on this service.
  • Unknown: the result of the check on this service is unknown, and after unsuccessful retries, status will become "Critical".
  • Critical: the check on this service failed.