Data center access for Colocation

Description

This article describes how you can easily manage access to a data center (by requesting personalized cards to visit the data center), and how to request access to visit the data center. 


Contents

In order to request access or create access cards for your colocation products, you need to access the Colocation drop-down menu from the Leaseweb Customer Portal dashboard.



Managing access to a data center

The Access Management page allows you to create users with access-granting rights. These users will have a separate login to the Customer Portal, and they will only be able to request access (for different users) to our data centers on your behalf. 

Requesting personalized badges through the Leaseweb Customer Portal is currently only possible by the Master User of the account for AMS-01 only.

  1. You can do this in the Customer Portal by navigating to ColocationAccess Management.
    You can request a personalized badge by clicking on Request personalized badge for myself button, or create a user by clicking on Create User button. You can also see a list of existing access management users which can be managed.


  2. Click Create User to fill in the request form for another user.
     

  3. Click Request personalized badge for myself to fill in the request form for yourself.


    Once ordered, the personalized badge will be ready for collection after one business day. The person receiving the badge must collect it in person from the data center with a government-issued ID. If the badge is not collected within 30 calendar days, it will expire for security reasons.

    Before you visit the data center, you need to request access to the data center.

Requesting access to a data center

Requesting data center access through the Leaseweb Customer Portal is currently only available for the following locations: AMS-01, LON-01, WDC-02, NYC-01 and PHX-01.

For access to our other data centers, please create a Support ticket from the Leaseweb Customer Portal.


In order to visit a data center, you must place an access request in the Data Center Access page, which you can find in the Colocation drop-down of the Customer Portal:


The Data Center House Rules are applicable to persons entering the data center. Hence, it is recommended to go through the rules before visiting the data center.

Perform the following steps to request access to a data center:

  1. Choose the data center you want to visit from the list. Click on the Request Access link.


  2. The Access request page displays.


  3. Enter the requested information, agree to the data center rules, and click Request Access.

    Please note that a confirmation email will be send with all the necessary information required to access the data center

Get Support

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Have a specific challenge with your setup?

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