Contact Management

 

Description

From the Contact Management page, you can manage your contact details (contact information, addresses) and settings

Contents

Viewing contact information

Perform the following steps to view your contact details:

1. Log in to your customer portal account and click Contact Management under the Shortcuts left panel or from the Administration drop-down menu.
   
   
   
2. The contacts are displayed.
   

Changing primary contact information

Perform the following steps to change the primary contact information:

1. Click the Edit button.
    
   
   

2. The Update Contact Details pop-up window displays.
   
   You can make the following edits: 

   Field	Type
   Company Name	This field cannot be changed. To update this, please contact administration@leaseweb.com.
   Tax number	This field cannot be changed. To update this, please contact administration@leaseweb.com.
   Primary email	This field cannot be changed. To update this, please contact administration@leaseweb.com.
   Street	Edit the street of the contact person.
   House number	Edit the house number of the contact person.
   Postal code	Edit the postal code of the contact person.
   City	Edit the city of the contact person.
   Country	This field cannot be changed. To update this, please contact administration@leaseweb.com.

3. Click the Confirm button. 

Managing Contacts

Perform the following steps to manage all contact details (these include all the contacts that are added to this account):

1. Log in to your customer portal account and click Contact Management under the Shortcuts left panel or from the Administration drop-down menu.
   
   
   
2. Click any of the Edit button for any of the contacts. 
   
    

3. The Update Contact Details page displays.
   

   It is not possible to change the First Name and Last Name of a contact, but it is possible to delete a contact and create a new one with another name.

   
   

4. 
   

   You can make the following edits: 

   Field	Type
   Role	select an option from the list: General, Technical, Billing, Security
   Title	select an option from the drop-down list: Mr., Ms., Mrs
   First Name	Edit the first name of the contact person.
   Last Name	Edit the last name of the contact person.
   Phone	Select the country code from the drop-down menu Edit the phone number
   Mobile	Select the country code from the drop-down menu Edit the phone number
   Primary email	Edit the primary contact email of the contact person

    

5. Click the Confirm button.

Automate your Customer information and Contacts using the Customer Account API

You can use The Customer Account API to retrieve information about the information Leaseweb has about you as our customer as well as the contacts you have configured under your Customer account.

What are Contacts?

You can appoint any on the people in your organization to receive automated communication about general, technical, billing, or security-related topics.

We explain more about Contacts on this knowledge base article: https://kb.leaseweb.com/customer-portal-api/contact-management.

If your company is located in the United States

If your company is located in the United States and you need to change your address details, a state field is available for you.

Valid state codes for the United States are as follows:

Available country codes and their international dial codes

If you want to automatically configure a contact using our Customer Account API when you have a new colleague joining your company, you can configure your new hire's telephone number using country codes and their international dial codes.

Valid country code and international dial code pairs are: