Contact Management

 

Description

From the Contact Management page, you can manage your contact details (contact information, addresses) and settings.


Contents

Viewing contact information

Perform the following steps to view your contact details:

  1. Log in to your customer portal account and click Contact Management under the Shortcuts left panel or from the Administration drop-down menu.


  2. The contacts are displayed.

Changing general company information

Perform the following steps to change the general company information:

  1. Click the Edit button.
     

  2. The Update Company General Information pop-up window displays.

    You can make the following edits:
     

    FieldType
    Company NameThis field cannot be changed. To update this, please contact administration@leaseweb.com.
    Tax numberThis field cannot be changed. To update this, please contact administration@leaseweb.com. 
    Primary emailThis field cannot be changed. To update this, please contact administration@leaseweb.com.
    Street

    Edit the street of the contact person.

    House number

    Edit the house number of the contact person.

    Postal code

    Edit the postal code of the contact person.

    CityEdit the city of the contact person.
    CountryThis field cannot be changed. To update this, please contact administration@leaseweb.com.
  3. Click the Confirm button. 


Managing Primary Contacts 

Perform the following steps to assign a primary role to a contact: 

  1. Log in to your customer portal account and click Contact Management under the Shortcuts left panel or from the Administration drop-down menu. 

  2. Click any of the Promote buttons for any of the (primarycontacts.

  3. The Promote page displays. It is only possible to assign a primary role in this form. When that role is already assigned to another contact, that contact will lose it

  4. You can make the following edits:  

    Field 

    Type 

    Select Primary Role 

    Select an option from the listPrimary General, Primary TechnicalPrimary BillingPrimary Security. 

    The changes that would apply in this scenario are displayed a “checkmark” for added role a “cross” for role removed. 

Managing Contacts

Perform the following steps to manage all contact details (these include all the contacts that are added to this account):

  1. Log in to your customer portal account and click Contact Management under the Shortcuts left panel or from the Administration drop-down menu.


  2. Click any of the Edit button for any of the (primary) contacts. 

     
  3. The Update Contact Details page displays.

    It is not possible to change the First Name and Last Name of a contact, but it is possible to delete a contact and create a new one with another name. (delete is not possible when a primary contact role is assigned) 



    You can make the following edits: 

    FieldType
    Roleselect an option from the list: General, Technical, Billing, Security. When a specific primary role is assigned for the selected contact, the subsequent role is not editable.
    Titleselect an option from the drop-down list: Mr., Ms., Mrs
    First NameEdit the first name of the contact person.
    Last NameEdit the last name of the contact person.
    Phone
    1. Select the country code from the drop-down menu
    2. Edit the phone number
    Mobile
    1. Select the country code from the drop-down menu
    2. Edit the phone number
    Primary emailEdit the primary contact email of the contact person

     

  4. Click the Confirm button.

Automate your Customer information and Contacts using the Customer Account API

You can use The Customer Account API to retrieve information about the information Leaseweb has about you as our customer as well as the contacts you have configured under your Customer account.

You can appoint any on the people in your organization to receive automated communication about generaltechnicalbilling, or security-related topics. 

We explain more about Contacts on this knowledge base articlehttps://kb.leaseweb.com/customer-portal-api/contact-management. 

What are Contacts?

You can appoint any person in your organization to receive automated communication about general, technical, billing, or security-related topics.

We explain more about Contacts on this knowledge base article: https://kb.leaseweb.com/customer-portal-api/contact-management.

What are Primary Contacts?

The General Primary contact is the contact person in your organization that Leaseweb shall communicate with for all matters regarding your customer account and related Leaseweb services. There are three other primary roles with a different scope: 

  • Billing Primary contact for information regarding invoices and payments. The other non-primary Billing contact persons in the account are included in the updates, however the Primary contact person is expected to act upon financial matters on behalf of the customer account. 
  • Technical Primary contact for information regarding service deliveries and modification. 
  • Security Primary contact for updates regarding security and abuse 

Each of these four Primary contact roles should always be assigned to one (and only one) contact in your organizations. A contact can have multiple Primary roles. 

If your company is located in the United States

If your company is located in the United States and you need to change your address details, a state field is available for you.

Valid state codes for the United States are as follows:


CodeState
AKAlaska
ALAlabama
ARArkansas
AZArizona
CACalifornia
COColorado
CTConnecticut
DCDistrict of Columbia
DEDelaware
FLFlorida
GAGeorgia
HIHawaii
IAIowa
IDIdaho
ILIllinois
INIndiana
KSKansas
KYKentucky
LALouisiana
MAMassachusetts
MDMaryland
MEMaine
MIMichigan
MNMinnesota
MOMissouri
MSMississippi
MTMontana
NCNorth Carolina
NDNorth Dakota
NENebraska
NHNew Hampshire
NJNew Jersey
NMNew Mexico
NVNevada
NYNew York
OHOhio
OKOklahoma
OROregon
PAPennsylvania
RIRhode Island
SCSouth Carolina
SDSouth Dakota
TNTennessee
TXTexas
UTUtah
VAVirginia
VTVermont
WAWashington
WIWisconsin
WVWest Virginia
WYWyoming

United States Territories

CodeState
ASAmerican Samoa
FMFed. St. Micronesia
GUGuam
MHMarshall Islands
MPNorthern Mariana Isl
PRPuerto Rico
PWPalau
VIVirgin Islands

Available country codes and their international dial codes

If you want to automatically configure a contact using our Customer Account API when you have a new colleague joining your company, you can configure your new hire's telephone number using country codes and their international dial codes.

Valid country code and international dial code pairs are:


countryCode

dialCode

'AD''+376'
'AE''+971'
'AF''+93'
'AG''+1-268'
'AI''+1-264'
'AL''+355'
'AM''+374'
'AN''+599'
'AO''+244'
'AQ''+672'
'AR''+54'
'AS''+1-684'
'AT''+43'
'AU''+61'
'AW''+297'
'AZ''+994'
'BA''+387'
'BB''+1-246'
'BD''+880'
'BE''+32'
'BF''+226'
'BG''+359'
'BH''+973'
'BI''+257'
'BJ''+229'
'BL''+590'
'BM''+1-441'
'BN''+673'
'BO''+591'
'BR''+55'
'BS''+1-242'
'BT''+975'
'BW''+267'
'BY''+375'
'BZ''+501'
'CA''+1'
'CC''+61'
'CD''+243'
'CF''+236'
'CG''+242'
'CH''+41'
'CI''+225'
'CK''+682'
'CL''+56'
'CM''+237'
'CN''+86'
'CO''+57'
'CR''+506'
'CU''+53'
'CV''+238'
'CW''+599'
'CX''+61'
'CY''+357'
'CZ''+420'
'DE''+49'
'DJ''+253'
'DK''+45'
'DM''+1-767'
'DO''+1-809'
'DZ''+213'
'EC''+593'
'EE''+372'
'EG''+20'
'EH''+212'
'ER''+291'
'ES''+34'
'ET''+251'
'FI''+358'
'FJ''+679'
'FK''+500'
'FM''+691'
'FO''+298'
'FR''+33'
'GA''+241'
'GB''+44'
'GD''+1-473'
'GE''+995'
'GG''+44-1481'
'GH''+233'
'GI''+350'
'GL''+299'
'GM''+220'
'GN''+224'
'GQ''+240'
'GR''+30'
'GT''+502'
'GU''+1-671'
'GW''+245'
'GY''+592'
'HK''+852'
'HN''+504'
'HR''+385'
'HT''+509'
'HU''+36'
'ID''+62'
'IE''+353'
'IL''+972'
'IM''+44-1624'
'IN''+91'
'IO''+246'
'IQ''+964'
'IR''+98'
'IS''+354'
'IT''+39'
'JE''+44-1534'
'JM''+1-876'
'JO''+962'
'JP''+81'
'KE''+254'
'KG''+996'
'KH''+855'
'KI''+686'
'KM''+269'
'KN''+1-869'
'KP''+850'
'KR''+82'
'KW''+965'
'KY''+1-345'
'KZ''+7'
'LA''+856'
'LB''+961'
'LC''+1-758'
'LI''+423'
'LK''+94'
'LR''+231'
'LS''+266'
'LT''+370'
'LU''+352'
'LV''+371'
'LY''+218'
'MA''+212'
'MC''+377'
'MD''+373'
'ME''+382'
'MF''+590'
'MG''+261'
'MH''+692'
'MK''+389'
'ML''+223'
'MM''+95'
'MN''+976'
'MO''+853'
'MP''+1-670'
'MR''+222'
'MS''+1-664'
'MT''+356'
'MU''+230'
'MV''+960'
'MW''+265'
'MX''+52'
'MY''+60'
'MZ''+258'
'NA''+264'
'NC''+687'
'NE''+227'
'NG''+234'
'NI''+505'
'NL''+31'
'NO''+47'
'NP''+977'
'NR''+674'
'NU''+683'
'NZ''+64'
'OM''+968'
'PA''+507'
'PE''+51'
'PF''+689'
'PG''+675'
'PH''+63'
'PK''+92'
'PL''+48'
'PM''+508'
'PN''+64'
'PR''+1-787'
'PS''+970'
'PT''+351'
'PW''+680'
'PY''+595'
'QA''+974'
'RE''+262'
'RO''+40'
'RS''+381'
'RU''+7'
'RW''+250'
'SA''+966'
'SB''+677'
'SC''+248'
'SD''+249'
'SE''+46'
'SG''+65'
'SH''+290'
'SI''+386'
'SJ''+47'
'SK''+421'
'SL''+232'
'SM''+378'
'SN''+221'
'SO''+252'
'SR''+597'
'SS''+211'
'ST''+239'
'SV''+503'
'SX''+1-721'
'SY''+963'
'SZ''+268'
'TC''+1-649'
'TD''+235'
'TG''+228'
'TH''+66'
'TJ''+992'
'TK''+690'
'TL''+670'
'TM''+993'
'TN''+216'
'TO''+676'
'TR''+90'
'TT''+1-868'
'TV''+688'
'TW''+886'
'TZ''+255'
'UA''+380'
'UG''+256'
'US''+1'
'UY''+598'
'UZ''+998'
'VA''+379'
'VC''+1-784'
'VE''+58'
'VG''+1-284'
'VI''+1-340'
'VN''+84'
'VU''+678'
'WF''+681'
'WS''+685'
'XK''+383'
'YE''+967'
'YT''+262'
'ZA''+27'
'ZM''+260'
'ZW''+263'

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