Powercycle your server

Description This page describes how to start a powercycle on your Dedicated & Bare Metal Server through the Action panel in the Customer Portal.

Contents

Perform a powercycle

Powercycle will immediately disconnect power from the server and power up the server again. Use powercycle only when you have no access to the server to perform a soft reboot. 

LeaseWeb cannot be held accountable for any data loss during a server powercycle,  A powercycle does not shut down applications gracefully and can result in data loss.


Note

In case power port control is unavailable, such as with Supermicro MicroCloud based servers, IPMI will be used to perform a system poweroff / poweron cycle.


Perform the following steps to powercycle a Dedicated/Bare Metal server:

  1. In the server list page, or in the Action panel at the bottom of the server overview page, click Powercycle: 

    The Server Reboot dialog box displays.



    If you choose to schedule a hardware scan, it will be performed immediately after the power cycle. This takes only a couple of minutes. Afterwards, the server will boot normally into the main OS.
    After the hardware scan, the information in the  tab in the server detail page will be updated. See also Powercycle your server for more information.

  2. Click OK to power cycle.

    The server detail page reloads, showing a confirmation box that the server was rebooted and displays the time required for the server to be up:

FAQs about Powercycle your server

Hi, my sever is still not opening after a powercycle

I'm trying to reboot our box but looks like it's not booting at all. We tried to use rescue mode (lswrescue) than restart but main box is not starting as there nothing in the kern.log

Hey guys, I just ran a hardware scan during power cycle, where can the resulting file be found?

On the server detail page, the hardware scan information can be found under the Hardware tab:

The facility to reboot my server has gone, how do i do it now

The facility to reboot / power cycle your server shouldn't just disappear. If this happens please contact support.

How do I request LSW to reboot our servers for us?

Manual reboots / power cycles performed by LeaseWeb can be requested by contacting support. Please note that the request may take up to 24h to be performed, depending on our service Level. Power cycles performed through the Customer Portal happen almost instantly.