Password Management

DescriptionPassword Management allows you to see (in plain text) the unique random password that was automatically assigned to the Virtual Server after it was created.

The password is the main credential used by the operational system. For Virtual Servers based on a Windows template this is the password assigned to the "Administrator" account, for Virtual Servers based on a Linux or BSD template this will be the "root" password.

When you manually change the password of the "Administrator" or "root" accounts, that new password will not be known to LeaseWeb and the password displayed here will of course no longer work.

The “Password Management” feature also allows you to forcibly change the current password (regardless of wether the password is still the one assigned automatically by Leaseweb or if the password has been changed manually).



Reset the password of a virtual server

Perform the following steps to reset password for the "Administrator" or "root" account of your virtual machine: 

  1. In the menu bar, under Cloud, select "Virtual Server".
    The Virtual Servers Overview page displays. 


  2. Click the Manage button for the virtual server for which you want to reset the password.
    The Server Management page displays.
    Although both the "Show Password" in the technical details section and "Password management" option from the Actions section will display the current password, it is only the "Password Management" has the additional password reset function:


  3. Under "Actions", click the "Password management" link.
    The "Root password" pop-up window appears with the current password.


  4. Click the "Reset Password" button. 
    A warning message is displayed.


  5. Click the "OK" button. 

    The Virtual Server will reboot immediately to initiate the password change. 

    You can view the newly generated random password for your Virtual Server.


  6. Click the "OK" button to return to the server management page.


FAQs about Password Management

  1. Can I specifiy my own password for the "Administrator" or "root" account?
    When you request a password reset LeaseWeb will always assign a secure, unique and random password.  
    Once the password has been reset you can use that random password to log on and manually reset the password to a different one of your own preference. 

  2. The "Reset password" action does not result in a changed password, what is going wrong?
    The password reset functionality requires that after a password reset has been initiated and the server is rebooted it succesfully configures it's IP-address with DHCP. 
    • When you have disabled DHCP and made your IP-address configuration static the the password will never be reset.
    • Password reset will also fail when the IP-address is null-routed by either yourself or by the LeaseWeb Abuse Prevention department. 
    As an alternative you can boot from a rescue image and manually reset the password. 
    Please see the Starting your server in rescue mode for instructions on how to boot from a rescue image.