Setup Two-Factor Authentication


To increase the security of your account, it is possible to add an extra login step. With two-factor authentication, you will have to enter a security code after your regular login. The two-factor authentication code changes every minute. Without the code, you will not be to login.

Please make sure you also add fallback numbers or create the fallback tokens and print them in a safe place. If you loose your phone or have no other means to retrieve your two-factor authentication code, the fallback tokens are a last resort to login to your account.

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You can manage your two-factor authentication settings by going to your profile page (https://profile.leaseweb.com) and following the link to two-factor authentication, or by going to the authentication dashboard directly (https://auth.leaseweb.com/dashboard).

Enabling two-factor authentication

Perform the following steps to enable two-factor authentication:

  1. Visit your Profile page (https://profile.leaseweb.com) and click two-factor authentication. Or visit the authentication dashboard (https://auth.leaseweb.com/dashboard).
  2. Click the "Enable" button.


  3. You have two authentication methods:
    • App: in this case you use an application on your phone to create the two-factor authentication code. You can use applications like Google Authenticator.
    • SMS: in this case you will receive an SMS

      It is advised to use the application method. Delivery of security codes via SMS depends heavily on your provider and might not always be working as expected.



    To setup two-factor authentication using the application method, click on the App icon. This requires a tool like Google Authenticator to create the security code. The process for the SMS method is the same, except you will receive an SMS instead of using an application.


Setting up two-factor authentication using an Google Authenticator (application method)

Using the Google Authenticator application, scan the QR code displayed. Once you have scanned the QR code, you will see a 6-digit security code. Enter the security code and click "Enable".

Activate the Application method by clicking "Activate 2-step verification". In case you don't want to be asked for your two-factor authentication code for the next 30 days on the currently used device, check the "Trust this device" checkbox.

Setting up two-factor authentication using SMS


It is advised to use the application method. Delivery of security codes via SMS depends heavily on your provider and might not always be working as expected.


Specify the phone number you want to use for SMS verification and click "Send verification". You will receive an SMS with a 6-digit security code. Enter the security code and click "Enable".

Active the SMS method by clicking "Activate two-factor authentication". In case you don't want to be asked for your two-factor authentication code for the next 30 days on the currently used device, check the "Trust this device" checkbox.

You have now done the basic setup for enabling two-factor authentication.



Disabling two-factor authentication

Disabling two-factor authentication decreases the security of your account

To disable two-factor authentication, simply click on "Disable" in the top right. Click on "Confirm" to have 2-step verification disabled.


We advise everybody to setup fallback numbers and create fallback tokens. They can serve as backup in case your primary verification method is not available.

Fallback numbers

You can setup a fallback number which you can use to receive an SMS when your primary method is not working. To setup your fallback number, click on "Add number" and follow the instructions as described above when setting up the SMS method.

Fallback tokens

Fallback tokens are a set of security tokens that don't change (unless you generate new ones). You can use each code only once. It is advised to create fallback tokens, print them and store them at a safe place.  To generate the tokens, simply click on "Generate tokens". You can view the tokens bij clicking on the "Show" icon. A list with 10 security tokens will be shown, with a button to print the tokens.