DescriptionIf you have lost your password, this article describes the ways you can recover or reset it.
Restoring access to your service
In the unfortunate event that you have lost the password of your server or other device or service, please contact support. In some cases the password will be reset to a randomly chosen password, free of charge. Be advised that this will almost always cause downtime.
Live OS for servers
For some servers, a Live OS is available in the LeaseWeb Customer Portal. This will reboot the server in a Linux-based live environment, which can be used to reset the root password when Linux or FreeBSD is installed on the server.
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