Remote Hands

Description

When your business is in a different city or even country than your IT infrastructure, local support is essential. When you colocate at one of Leaseweb's secure and advanced data centers, we offer Remote Hands to keep your business connected, maintained, and provisioned. 


Contents

Remote Hands Overview

Remote Hands cover the following activities:

  • Removal, installation, and configuration of hardware components
  • Testing of cabling for continuity and proper signaling
  • Installing, replacing, removing, inventorying, and labeling of equipment
  • Cassette exchange, storage, retrieval, and transport
  • Power cycling equipment
  • Visual verification to assist in troubleshooting
  • Wiring of patch panels and equipment
  • Routine diagnostics
  • Remote Hands is available in several levels: Basic, Bronze, Silver, Gold, and Platinum.
  • All our colocation customers receive our Basic Remote Hands package at no additional charge. With this package, requests are processed 24/7, charged at our standard hourly rate. An upgraded Remote Hands package provides faster response times, priority access to our certified engineers, free minutes, and reduced pricing for support minutes exceeding the package allowance. 

Remote Hands (The Netherlands & Germany)

Remote Hands packages for The Netherlands and Germany are placed below:


BasicBronzeSilverGoldPlatinum
Free phone support24/724/724/724/724/7
Response time, hours12421½
Self service center
Support minutes included *-306090120
Support Hourly rate€99€89€79€69€59
Price/MonthFree€79€149€299€599

* Support minutes per month and do not transfer to the next month

Remote Hands (UK)

Remote Hands packages for UK are placed below:


BasicBronzeSilverGoldPlatinum
Free phone support24/724/724/724/724/7
Response time, hours12421½
Self service center
Support minutes included *-306090120
Support Hourly rateGBP 129GBP 119GBP 109GBP 99GBP 89
Price/MonthFreeGBP 59GBP 119GBP 249GBP 449

* Support minutes per month and do not transfer to the next month

Remote Hands (U.S.)

Remote Hands packages for U.S. are placed below:


BasicBronzeSilverGoldPlatinum
Free phone support24/724/724/724/724/7
Response time, hours12421½
Self service center
Support minutes included *-306090120
Support Hourly rate$129$119$109$99$89
Price/MonthFree$99$179$369$739

* Support minutes per month and do not transfer to the next month


Remote Hands (Sydney)

Remote Hands packages for SYD are placed below:


BasicBronzeSilverGoldPlatinum
Free phone support24/724/724/724/724/7
Response time, hours12421½
Self service center
Support minutes included *-306090120
Support Hourly rateAUD 219AUD 199AUD 179AUD 159AUD 139
Price/MonthFreeAUD 199AUD 399AUD 699AUD 1.299

* Support minutes per month and do not transfer to the next month

Remote Hands (Singapore)

Remote Hands packages for SGP are placed below:


BasicBronzeSilverGoldPlatinum
Free phone support24/724/724/724/724/7
Response time, hours12421½
Self service center
Support minutes included *-306090120
Support Hourly rateSGD 159SGD 149SGD 139SGD 129SGD 119
Price/MonthFreeSGD 119SGD 219SGD 499SGD 899

* Support minutes per month and do not transfer to the next month

Remote Hands (Hong Kong)

Remote Hands packages for Hong Kong are placed below:


BasicBronzeSilverGoldPlatinum
Free phone support24/724/724/724/724/7
Response time, hours12421½
Self service center
Support minutes included *-306090120
Support Hourly rateHKG 890HKG 790HKG 690HKG 590HKG 490
Price/MonthFreeHKG 790HKG 1.390HKG 2.790HKG 5.490

* Support minutes per month and do not transfer to the next month

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