Contacting Abuse Prevention department


Received an abuse notification?

If you have received a notification, it is essential that you act upon the notification as quickly as possible, at least within the given deadline. However, it is always possible that you have questions, or maybe disagree with the received notification. In these cases, please use the Communication tab, that is visible in your interface. Once you have filed your communication through this tab, the status of your ticket will change, making it visible to the Compliance team. We will contact you shortly.

Contacting the Compliance Department

Abuse Handler

All communication with the Compliance department should go through the Abuse Handler tool. However, we understand that this may not always be possible. Therefor, we provide other ways for you to get in contact with the Compliance team.

When you received a ticket number, always reply through the requested channel mentioned in the ticket.


Not all customers will have a ticket to communicate, therefore, it is possible to communicate through other ways with the Compliance team. If you have questions or have other feedback on handling abuse, the abuse handler tool and so forth, you can contact us by sending an email to  We strive to answer all incoming emails as fast as possible. (Within 48 hours)

Submit a notification

Please visit our website to learn more about reporting abuse

Law enforcement

Please visit our website to learn more about submitting warrants and subpoenas.

Other departments

Please understand that other departments are not able to solve abuse related issues, such as a blocked IP addresses, or when an IP address ends up on a blacklist.
The fastest way to contact us directly, is by replying to the ticket using the communication tab, but in case of other related issues, don't hesitate to contact us through the provided email address.

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