Once you purchase Acronis backup, you need to activate your account. Upon activation, you can log into the Management Portal and create new user account (customers can create new users) and customer account (partners can create new customers).

Activating Acronis (administrator) account

After purchasing Acronis backup, you will receive an email that will contain your login username. In this email, you must also activate your Aconis account to log into the Acronis portal.

 Perform the following steps to activate your Acronis account:  

  1. In the "Activate Account" email, click the "Activate account" button.

    This email also contains your login username. You will need this to login to the Acronis portal.

    Save the login link. You will need this link to login to the Acronis portal.

     

  2. Set a password to access your Acronis portal, and click the "Activate Account" button.


  3. Based on your user permission, click one of the following options.
    If you wish to manage your Account (for creating new user), go to Management Portal.

    Link nameDescription
    Backup & Disaster RecoveryClick this if you want to open the Acronis backup dashboard to create and manage your backup.
    Management PortalIf you are an Administrator, click this to create and manage new users/customers.
  4. Accept the End-User License Agreement, and click the "Let's Start" button.


Creating a user account

As an administrator, you can create multiple users. Each user you create will receive an email containing their login username. The user will be asked to set their own password to login to the Acronis backup portal. 

Perform the following steps to create a user account:

  1. Log into the Acronis portal using your login username, and click the "Continue" button.


  2. Enter your password and click the "Sign In" button.


  3. Click "Management Portal" to open the Account Management console.


  4. Click the "+ New" button on top-right of the page and select "User".


  5. In the "Create new user" page, enter the values based on information in the table below, and click the "Create" button.

    Field nameDescription
    EmailEnter the email address using which this user can log in. If you clear the "Use email address as login" checkbox, you need to specify the login username.
    LanguageSelect the language. It changes the default language of notifications, reports, and the software that will be used for this account.
    First nameOptional
    Last nameOptional
    Services and roles

    Select one of the 2 options:

    Company AdministratorThe user will have access to the management portal and the administrator role in all services. You share the management duty with this user. Can perform disaster recovery.
    Backup & Disaster RecoveryThe user will have the roles that you select in the services that you select.
  6. The new user will appear on the "Users" tab.

    After creating a user, you can configure the user's settings by clicking the "Users" tab > selecting the username > clicking the edit icon for "Settings".

Creating a customer account

As a partner, you can delegate the management to other people whose access permissions will be limited to the corresponding units. Each user you create will receive an email containing their login username. The user will be asked to set their own password to login to the Acronis backup portal. 

Perform the following steps to create a customer account:

  1. Log into the Acronis portal using your login username, and click the "Continue" button.


  2. Enter you password and click the "Sign In" button.


  3. Click "Management Portal" to open the Account Management console.


  4. Click the "+ New" button on top-right of the page and select "Customer".


  5. Enter the customer name, select "Production" as Mode, select the language, and click the "Next" button.


  6. Enter the Cloud storage quota (based on the quota the customer purchased), and click the "Next" button.


  7. Enter the values based on information in the table below, and click the "Done" button.

    Field nameDescription
    EmailEnter the email address using which this user can log in. If you clear the "Use email address as login" checkbox, you need to specify the login username.
    LanguageSelect the language. It changes the default language of notifications, reports, and the software that will be used for this account.
    First nameOptional
    Last nameOptional
  8. The new customer will appear on the "Clients" tab.

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