The following articles are only valid if you have an old login like NL123421341, SG234124123, US523453454, DE245344254, CDN1010101010 or alike

The new login system makes your LeaseWeb customer account more secured. Also, it gives you the flexibility to view and manage all your customer accounts from a single login.  

You need to register a user email address for your LeaseWeb customer account (Customer ID) and create a new password. Using them, you can easily access and manage your customer account. If you have multiple customer accounts (Customer IDs), instead of logging into them separately, you can link them to one user email address. Once linked, you can log in to your Customer Portal only once and view/manage all customer accounts.To see how to register a user email address for your customer account and link multiple accounts to one user email address, please read the following articles:


Registering your email as your user login for the first time

In order to log in to your LeaseWeb account, you first need to register a user email address. This is done to make your accounts secured. Using this email address and the new password you would set, you can log in to your account. 

To register a user email address for your LeaseWeb customer account you have to follow these 10 steps: 

  1. Request a password reset on  https://auth.leaseweb.com/passwordReset/request with your customer ID (like NL123421341) filled in instead of a mail-address.

     

  2. A password reset link will be sent to the email address registered as main contact of your account. 


    Our Customer Care Representative's can tell you which mail-address is registered as main contact.

  3. Enter values in all the fields and click the "Update" button

    Create a new password. You will need this password to log in to your Customer Portal account.

    Please ensure that the password you enter contains at least:

    • 8 characters
    • 1 lower case character
    • 1 upper case character
    • 1 numeric character
    • 1 special character


  4. Login on https://auth.leaseweb.com/login with the following details:
    Username: Customer ID (like NL123421341)
    Password: The one you have created in step 1. 

  5. Enter a user email address and click the "Submit" button
  6. The following verification message displays.
  7. A verification link will be sent to the email address you entered. Click the "Confirm" link.

  8. Enter values in all the fields and click the "Set Credentials" button. This password has to be different from the step 3 password.

     

    Create a new password again. You will need this password to log in to your Customer Portal account.

    Please ensure that the password you enter contains at least:

    • 8 characters
    • 1 lower case character
    • 1 upper case character
    • 1 numeric character
    • 1 special character


  9. A registration confirmation message displays.

  10. Log in to your Customer Portal using the email address and new password you have set.

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