Description

LeaseWeb’s SLAs guarantee additional security to your servers, and are particularly valuable for businesses that demand the highest levels of performance and uptime for their applications and websites.

Contents

Service Level Agreements (SLAs)

When you entrust your service to LeaseWeb, we take it seriously. All bare metal servers are protected with a Basic Service Level Agreement, insuring the following key components at no additional cost:

  • Hardware checks, including memory, processor, and hard drives
  • Replacement of broken hardware
  • Return of hardware to its original provisioned setup, including OS
  • Root password reset and boot loader repair
  • Correction of network stack issues to restore connectivity

In addition to the Basic SLA benefits, you can take advantage of additional services by securing your server with one of our Extended SLAs

The support for all the SLA packages can be extended further with our Advanced Support option, which includes:

  • Setup and configuration of web, database, application, or other servers and clusters
  • Operating system updates
  • Performance tuning
  • Setup and maintenance of network infrastructure
  • Firewall setup
  • Load balancing setup and maintenance

Extended SLAs

While the Basic SLA satisfies most customer needs, we offer extended Service Level Agreements to customers running critical applications and websites. An upgraded SLA provides faster response time, priority access to our certified engineers, and reduced hourly rates for advanced support. 

Technical support and initial response times

Various levels of technical support and the initial response time are based on the SLA levels described below.

Upgrading SLA

LeaseWeb offers different Service Level AgreementsBasic (included with all bare metal servers at no additional cost), Bronze, Silver, Gold, and Platinum. Chat with one of our sales specialist to find more about our SLAs, or log in to the LeaseWeb Customer Portal to instantly upgrade your SLA.

Benefits of upgraded SLAs

As your business expands, the need for high availability and committed support increases manifold. As your hosting provider, we understand the escalating demands and try to keep you abreast with services designed to meet them.

By upgrading your SLA, you benefit from faster response times, priority access to our certified engineers, reduced hourly rates for advanced support and free advanced support minutes – all at a competitive price. We have multiple SLAs for various business types encompassing numerous support needs. We take care of setup, configuration, OS updates, maintenance, firewalls – providing a secure environment  for your business-critical operations.

 


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