Remote Management: Dedicated & Bare Metal Server

DescriptionRemote Management: Dedicated & Bare Metal Server

The main page for Remote Management in the Customer Portal is accessible through the Dedicated & Bare Metal -> Remote Management menu. This page provides you with the possibility to establish a connection to the LeaseWeb remote management network using OpenVPN. On this page, you can download OpenVPN client, download configuration profiles per data center, and update your VPN login credentials. KVM Remote Control provides you with the necessary functionality to monitor, troubleshoot, and repair your server anytime, from anywhere in the world.


OpenVPN Client

Setting up the OpenVPN Client

  1. Click the "Download OpenVPN Client" link.

  2. Select the compatible OpenVPN installer from for your Operating System.
  3. Install OpenVPN. 

    For detailled information on OpenVPN Client visit:

  4. Download the OpenVPN Profile for the data center you want to connect to.

    Note: A connection to a particular data center will only provide access to the services hosted in that datacenter.

  5. The OpenVPN profile is automatically downloaded to your browser's download location.

    OpenVPN profiles per datacenter

    For every distinct data center you want to connect to, there are different OpenVPN Profiles. The available data center OpenVPN profiles on the main Remote Management page depend on your customer entity.

    Entity Location Datacenter
    NL Amsterdam AMS-01
    NL London LON-11 & LON-12
    DE Frankfurt FRA-10
    SG Singapore SIN-10 & SIN-11
    SG Hong Kong HKG-10 & HKG-12
    SG Sydney SYD-10
    US Dallas DAL-10 & DAL-12
    US San Francisco SFO-12
    US Washington D.C. WDC-01
    US Los Angeles LAX-11
    US Seattle SEA-11
    US New York NYC-11
    US Chicago CHI-11
  6. Open the OVPN profile file with the OpenVPN GUI.

  7. Enter your VPN Login Credentials in the OpenVPN GUI

  8. You are now connected to the LeaseWeb Remote Management Network in the datacenter you opened the OVPN profile file for

Setting up the OpenVPN Client on Windows (additional steps)

In addition to the above steps some additional configuration is needed on Windows based systems.

In order to be able to reach your servers IPMI interface through the LeaseWeb Remote Management Network the OpenVPN connection configures your system by adding routes to your Operating System routing table.

For this process to complete, on Windows based Operating Systems, Administrator privileges are required. You need to make sure that everytime you start the OpenVPN client, that you start it with administrator privileges.

  1. Right click on the "OpenVPN GUI" link on your desktop and select "Properties".
  2. Click "Advanced".
  3. Make sure the "Run as administrator" checkbox is checked and click "Ok".
  4. Now locate the openvpn-gui executable and make sure it is configured to run as administrator.
  5. Click "Apply" and you are done.

Running OpenVPN client on Windows as a service

Instead of performing the additional steps for setting up OpenVPN client on Windows, you can choose to run openvpn as a Windows system service. 

More information on how to set this up is described on the documentation and is available here:

Remotely Manage a server

After connecting to the LeaseWeb Remote Management Network, you can acces your individual servers through IPMI and start using Remote Management.

You can get access to the server using IPMI through the 'Remote management Tab' in the server management menu.

VPN Login Credentials

The VPN login credentials are required to gain access with OpenVPN to the LeaseWeb Remote Management network. The credentials consist of your 10-digit customer number (as username) and your VPN Password.

Alternatively, you can access a single server by logging in with S + Server ID (ex: S2043828) and the Remote Management Admin password of that server.

You can use these VPN login credentials to connect with all OpenVPN configuration profiles.

Updating VPN Password

To update your VPN login password follow these steps:

  1. Click the  button.

    The update VPN password page appears

  2. Enter your new password or click the  button to use a generated one.
  3. Take the password requirements into account and click 
  4. The update successful box appears.