Data Center Access: Colocation

Description

Data Center Access: Colocation


Contents

 Access Card

In order to request access, you first need to create an access card. You create this once per person and per colocation service.

You can do this in the Customer Portal by navigating to Colocation > Overview > Access Cards.

For detailed instructions about creating an access card, please click here.


Requesting Access to a Data Center

Once you have an access card, to visit a data center, you must place a request.

It is mandatory to have a data center access card before placing a request to visit the data center.

The Data Center House Rules are applicable to persons entering the data center. Hence, it is recommended to go through the rules before visiting the data center.

Perform the following steps to request access to a data center:

  1. In the menu bar, under Colocation, select Datacenter Access.
    The Data Center List page displays.

  2. Click the "Request Access" link for the data center that you want to visit.
    The Access Request page displays.
  3. Enter the following information, select the "I agree" check box, and click Request Access.


    Field NameDescription
    PhoneEnter your phone number.
    MobileEnter your mobile number.
    SMS confirmationSelect this check box if you would like a text message confirming your requested data center visit.
    Email AddressEnter your email address.
    RackEnter the rack in the data center that you want to visit. Note: On selecting a rack, the "Access Cards" field will display.
    NotesEnter any note that you want us to be aware of.
    Date of VisitSelect the date when you plan to visit the data center.
    Time of VisitSelect the time when you want to visit the data center.
    Access CardsSelect the access card(s) using which the visitors will be granted access to the data center. Note: On selecting an access card, the "Visitor 1" and "Visitor 2" fields will display. Each access card holder can bring a maximum of 2 visitors. Details of the visitors must be entered.
    Visitor 1/Visitor 2

    Each access card holder can bring 2 additional visitors. You must enter their details below:

    First NameEnter the first name of the visitor.
    Last NameEnter the last name of the visitor.
    Email AddressEnter the email address of the visitor.

Viewing a Data Center's Access History

Perform the following steps to view the access history of a data center:

  1. In the menu bar, under Colocation, select DC Access.
    The Data Center List page displays.
  2. Click the "History" link for the data center for which you want to view the access history.
    The Data Center Access History page displays.
  3. You can view the following information:


    Column NameDescription
    Data CenterDisplays the name of the visited data center.
    RequestorDisplays who placed the request to visit the data center. Note: It the card holders requested access with their own username, it will display in the history.
    VisitorsDisplays the names of visitors to the data center.
    EmailDisplays the email address of the user who requested to visit the data center.
    MobileDisplays the mobile number of the visitor who requested to visit the data center.
    Visit DateDisplays the date of visit to the data center.
    RackDisplays the rack in the data center visited by the user.

Viewing all Data Center Access History

Perform the following steps to view the access history of all the data centers:

  1. In the menu bar, under Colocation, select DC Access.
    The Data Center List page displays.
  2. Click View access history for all data centers.
    The Data Center Access History page displays.
     
  3. You can view the following information:


    Column NameDescription
    Data CenterDisplays the name of the visited data centers.
    RequestorDisplays who placed the request to visit a data center. It can be a customer or an access card holder.
    VisitorsDisplays the names of visitors to the data centers.
    EmailDisplays the email address of the user who requested to visit the data center.
    MobileDisplays the mobile number of the visitor who requested to visit the data centers.
    Visit DateDisplays the date of visit to the data centers.
    RackDisplays the rack in the data center visited by the user.